Customer Experience Representative 10:30am-7pm SHIFT M-F

4 days ago


Florence, Texas, United States Staccato 2011 Full time
Company Overview
Staccato 2011 is a leading manufacturer of high-performance pistols, dedicated to serving those who protect and embody American freedoms. Built for Heroes and based in Florence, Texas, we strive relentlessly to achieve our best every day and are focused on continuous improvement and progress in everything we do.

We were ranked one of the Fastest Growing Private Companies in the Southwest by Inc. Over 25% of our team members are veterans and 100% are patriots. We guarantee our guns for life, and guarantee supply of our 9mm ammunition to subscribers of our ammo service.

Job Description
We seek a friendly, professional, and detail-oriented Customer Service Team Member to join our team. This position involves handling a high volume of incoming calls while providing best-in-class service to each customer. The ideal candidate will be a strong communicator who can consistently deliver exceptional experiences, address customer inquiries efficiently, and uphold the reputation of Staccato 2011.

The successful candidate will work 10:30am-7pm M-F and will be responsible for answering inbound customer calls promptly and professionally, assisting customers with questions about products, orders, shipping, and services, maintaining a calm and positive attitude when resolving issues, and documenting all customer interactions accurately in our CRM system.

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