Guest Experience Director
3 days ago
Job Title: Director of Guest Services
We are seeking an exceptional Director of Guest Services to join our leadership team at Staccato Ranch. This key role will shape and nurture a culture of exceptional service across our staff, ensuring a seamless integration with efficient business operations.
About Us:
Staccato 2011 is a leading provider of high-end shooting experiences. Our mission is to proudly serve those who protect and embody American freedoms. We strive to create a unique and memorable experience for our guests, from first-time handgun users to experienced shotgun shooters.
Responsibilities:
- Create customized guest experiences for individuals and groups.
- Foster a community-focused atmosphere where guests feel welcome, valued, and encouraged to return.
- Serve as the primary point of contact for VIP clients, ensuring seamless service and memorable engagements.
- Ensure all firearm platforms are operated, trained, cleaned, and maintained to the highest standards.
- Provide expert instruction for guests of all skill levels, instilling confidence in those new to firearms while catering to the needs of seasoned shooters.
- Stay up-to-date on the latest firearms products, configurations, and market trends, serving as a trusted resource for guests and staff.
- Collaborate with the General Manager to develop pro shop offerings that meet the needs and preferences of incoming guests.
- Drive sales of memberships, subscriptions, events, and retail products with a high success rate.
- Manage FFL paperwork and ensure compliance with all federal, state, and local firearms regulations.
Qualifications:
- Deep knowledge of firearms, including operation, maintenance, sales, and manufacturing.
- Proven track record in a sales-driven role, preferably within the hospitality or firearms industry.
- Strong grasp of high-end guest service standards, including steps of service and community-building principles.
- Ability to craft unique and memorable experiences for a diverse range of clients.
- Familiarity with FFL paperwork and firearms-related compliance.
- Exceptional interpersonal, communication, and leadership skills.
Salary and Benefits:
$100,000 - $140,000 per year, based on experience. We offer a comprehensive benefits package, including health insurance, 401(k) plan, paid vacation, and holidays. As a Staccato team member, you enjoy discounts on Staccato products.
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