Guest Experience Director

3 days ago


Florence, Texas, United States Staccato 2011 Full time

Job Title: Director of Guest Services

We are seeking an exceptional Director of Guest Services to join our leadership team at Staccato Ranch. This key role will shape and nurture a culture of exceptional service across our staff, ensuring a seamless integration with efficient business operations.

About Us:

Staccato 2011 is a leading provider of high-end shooting experiences. Our mission is to proudly serve those who protect and embody American freedoms. We strive to create a unique and memorable experience for our guests, from first-time handgun users to experienced shotgun shooters.

Responsibilities:

  1. Create customized guest experiences for individuals and groups.
  2. Foster a community-focused atmosphere where guests feel welcome, valued, and encouraged to return.
  3. Serve as the primary point of contact for VIP clients, ensuring seamless service and memorable engagements.
  4. Ensure all firearm platforms are operated, trained, cleaned, and maintained to the highest standards.
  5. Provide expert instruction for guests of all skill levels, instilling confidence in those new to firearms while catering to the needs of seasoned shooters.
  6. Stay up-to-date on the latest firearms products, configurations, and market trends, serving as a trusted resource for guests and staff.
  7. Collaborate with the General Manager to develop pro shop offerings that meet the needs and preferences of incoming guests.
  8. Drive sales of memberships, subscriptions, events, and retail products with a high success rate.
  9. Manage FFL paperwork and ensure compliance with all federal, state, and local firearms regulations.

Qualifications:

  • Deep knowledge of firearms, including operation, maintenance, sales, and manufacturing.
  • Proven track record in a sales-driven role, preferably within the hospitality or firearms industry.
  • Strong grasp of high-end guest service standards, including steps of service and community-building principles.
  • Ability to craft unique and memorable experiences for a diverse range of clients.
  • Familiarity with FFL paperwork and firearms-related compliance.
  • Exceptional interpersonal, communication, and leadership skills.

Salary and Benefits:

$100,000 - $140,000 per year, based on experience. We offer a comprehensive benefits package, including health insurance, 401(k) plan, paid vacation, and holidays. As a Staccato team member, you enjoy discounts on Staccato products.



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