Customer Service Representative
22 hours ago
**Job Summary:**
We are seeking a skilled Customer Service Representative to join our team in Florence, SC. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, handling high volumes of calls, and driving business growth.
**Responsibilities:**
- Manage large volumes of incoming calls and provide timely resolutions
- Generate advanced leads and identify opportunities to drive sales growth
- Build sustainable relationships with customers through open and interactive communication
- Provide accurate and complete information by using the right methods and tools
- Meet personal and team sales targets and call handling quotas
- Handle customer complaints and provide appropriate solutions and alternatives
**Requirements:**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with DRN systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
**Salary:** $40,000 - $60,000 per year, depending on experience
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