Customer Service Representative

1 month ago


Florence, United States Mazak Full time
Description

Accountability: Provide aftermarket parts and accessories sales and support to customers. The hours for this position are M-F 10am-7pm.

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

  • Proactively attains a safe and healthy work environment for all employees.
  • Obtain serial number and customer information to validate customer account and machine registration. Provide the customer open account or registration information and assist through the registration process.
  • Document customer contacts through our customer service database.
  • Use Mazak electrical and mechanical part documentation to assist customers to identify Mazak part numbers.
  • Provide customers with quotations including price and availability information.
  • Enter part and accessory orders providing confirmation to customers including shipping requirements.
  • Provide customers with status information on orders including shipping status and tracking information. Expedite and communicate with internal departments as needed.
  • Provide customers with information for returning parts for repair or restocking.

Education/Certification:

  • High school graduate or equivalent.

Skills:

  • 1-3 years in a related position.
  • Customer service skills including written, verbal and through the customer support portal.
  • Experience working with assembly drawings and electrical circuit diagrams and part lists.
  • Microsoft Office experience.
  • Experience with sales order entry or customer service with a PC based ERP system.
Qualifications
Education High School (required)
Experience Experience with sales order entry or customer service with a PC based ERP system. (preferred)
Microsoft Office experience (preferred)
1 - 3 years: Experience in a related field (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Florence, Alabama, United States Domino's Pizza LLC Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC.This is a great opportunity for individuals who enjoy helping others and providing excellent service. As a Customer Service Representative, you will be the first point of contact for our customers, handling their...


  • Florence, Alabama, United States Mapco Express Full time

    Job Title: Customer Service RepresentativeAbout Us: MAPCO Express is a leading convenience store chain with over 1,600 employees. Our team is dedicated to delivering high-quality products and services to our customers.Job Summary: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible...


  • Florence, Alabama, United States AMERICA'S THRIFT STORE Full time

    **Job Summary**We are hiring a Customer Service Representative to join our team at America's Thrift Store. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.**Key Responsibilities**Answer customer inquiries and respond to their needs in a...


  • Florence, South Carolina, United States Burlington Full time

    At Burlington Stores, Inc., we are seeking a Customer Service Representative to join our team.This role offers a competitive wage of $9.50 per hour, flexible hours, and an associate discount.As a Customer Service Representative, you will be responsible for greeting and assisting customers, maintaining a neat and organized sales floor, and supporting the...


  • Florence, Kentucky, United States PetSmart Full time

    Career Opportunity: Customer Service Representative at PetSmart!Are you passionate about delivering exceptional customer service? Do you have a strong ability to work in a fast-paced environment and a positive attitude?We are seeking a highly motivated Customer Service Representative to join our sales team. Key responsibilities include:Welcome customers and...


  • Florence, Kentucky, United States Great Lakes Ace Hardware Full time

    We are seeking a Customer Service Representative to join our team at Great Lakes Ace Hardware in Florence, Kentucky. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive shopping experience.In this role, you will be required to operate the cash register,...


  • Florence, South Carolina, United States Associates Asset Recovery Full time

    **About the Role:**As a Weekend Shift Customer Service Representative at Associates Asset Recovery, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Manage large volumes of incoming calls and respond to customer inquiries in a timely and professional manner.Identify and assess customer needs to achieve...


  • Florence, Alabama, United States Domino's Pizza LLC Full time

    **About Us**At Domino's Pizza LLC, we pride ourselves on delivering exceptional customer experiences. Our local Franchisee started with a single store in Liberty, TX, but our top-of-the-line customer service and quality pizza soon spread to 58 stores across four states.We believe in empowering our teams to bring customers a unique Domino's experience...


  • Florence, South Carolina, United States Lose Design Full time

    Customer Service RepresentativeWe are seeking a dynamic and organized individual to join our office as a Customer Service Representative. As a key member of our CSR Team, you will be responsible for managing customer enquiries, providing job progress updates to customers, and working scheduling to meet customer requirements and in line with KPIs.The...


  • Florence, South Carolina, United States Lose Design Full time

    Job OverviewAbout the Job: Part-time Customer ServiceWe are seeking a highly skilled and organized individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building strong relationships with our...


  • Florence, United States Associates Asset Recovery Full time

    Associates Asset Recovery is looking to interview and hire qualified candidates! AAR is more than a job it is a family. This family works to build lasting careers that will benefit you and your families. We offer competitive pay and comprehensive benefits.What is a Customer Service Representative?A Customer Service Representative is a valued member of the...


  • Florence, Alabama, United States Domino's Pizza LLC Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. In this role, you will be responsible for delivering exceptional customer service experiences.


  • Florence, United States Family Dollar Full time

    Family Dollar - 2838 W PALMETTO ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Florence, South Carolina, United States PGBA, LLC Full time

    PGBA is seeking a skilled Customer Service Representative to join our team. This role plays a vital part in ensuring our customers receive top-notch support for their healthcare claims concerns. As a Customer Service Representative, you will be the first point of contact for our members and providers, providing guidance and assistance with their healthcare...


  • Florence, United States Circle K Full time

    Circle K - 602 Cox Creek Pkwy [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Florence, South Carolina, United States Mandy Simpson - State Farm Agent Full time

    Key ResponsibilitiesThe Customer Service Representative will play a vital role in ensuring the smooth operation of our front office. Key responsibilities include greeting clients warmly, managing appointment scheduling, and maintaining accurate customer records.


  • Florence, South Carolina, United States Burlington Stores Full time

    In this exciting role as a Customer Service Representative, you will play a critical part in ensuring that every customer leaves our store feeling satisfied and valued. You will be responsible for resolving customer complaints, answering questions, and providing product information.Responsibilities:Deliver exceptional customer service with a positive,...


  • Florence, South Carolina, United States Spherion Full time

    Spherion is currently seeking an experienced customer service representative to support our customers in Florence, SC. As a customer service representative, you will work closely with our team to ensure timely and accurate order entry, assist customers with inquiries, and provide professional assistance to the public, customers, vendors, and co-workers.About...


  • Florence, South Carolina, United States Pilot Flying J Full time

    Pilot Flying J is seeking a Customer Service Representative to join their team. As a key member of the sales team, you will provide customers with fast and friendly service at the sales counter. This role requires excellent communication skills and attention to detail.Job ResponsibilitiesProvide customers with fast and friendly service at the sales...


  • Florence, Kentucky, United States Great Lakes Ace Hardware Full time

    About the RoleWe are seeking a Customer Service Representative to join our retail team at Great Lakes Ace Hardware. In this role, you will be responsible for providing excellent customer service, operating cash registers, and maintaining a clean store environment.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries and...