Customer Experience Representative 10:30am-7pm SHIFT M-F

5 days ago

Florence, United States Staccato 2011 LLC Full time
Job Type

Full-time

Description

THE COMPANY

Built for Heroes and based in Florence, Texas, Staccato is on a mission to proudly serve those who protect and embody American freedoms. As the inventors of the 2011® platform-the World's Best Shooting Pistols-Staccato manufactures its handguns and ammunition in America at their headquarters in Florence, TX. The Staccato 2011 has been approved for on- or off-duty carry by over 1,600 U.S. law enforcement agencies in just five years, including elite teams such as U.S. Marshals Special Operations Group, the Texas Rangers and Miami Dade Special Response Team. With a spirit of American ingenuity and commitment to its family of owners, Staccato guarantees its guns for life, and guarantees supply of its 9mm ammunition to subscribers of its ammo service. Staccato Ranch serves as the place where Staccato unites its family of patriots to celebrate freedom and elevate heroes every day.

Staccato was ranked one of the Fastest Growing Private Companies in the Southwest by Inc . Over 25% of our team members are veterans and 100% are patriots. We strive relentlessly to achieve our best every day and are focused on continuous improvement and progress in everything we do.

THE MISSION

We protect freedom. We proudly build high-performance pistols for all heroes who protect and embody American freedoms.

THE POSITION:

We seek a friendly, professional, and detail-oriented Customer Service Team Member to join our team. This position involves handling a high volume of incoming calls while providing best-in-class service to each customer. The ideal candidate will be a strong communicator who can consistently deliver exceptional experiences, address customer inquiries efficiently, and uphold the reputation of Staccato 2011.

Requirements

KEY JOB DUTIES & RESPONSIBILITIES
  • Answer a high volume of inbound customer calls promptly and professionally, aiming to provide a best-in-class experience for each customer. Must be able to work 10:30am-7pm M-F
  • Assist customers with questions about products, orders, shipping, and services, ensuring accurate and complete information is provided.
  • Maintain a calm and positive attitude when resolving issues, handling complaints, or addressing escalated concerns.
  • Document all customer interactions accurately in the company's CRM system, ensuring thorough and up-to-date records.
  • Work collaboratively with team members and other departments to resolve customer issues quickly and effectively.
  • Keep updated on Staccato 2011's products, policies, and services to ensure accurate information is provided to customers.
  • Suggest process improvements to enhance efficiency and customer satisfaction where possible.

QUALIFICATIONS

In addition to general team member expectations, this role requires explicitly the following:
  • A high school diploma or equivalent and additional certifications in customer service or related fields are a plus.
  • Minimum of 1 year in a high-volume customer service role, preferably in a call center or similar setting.
  • Excellent verbal communication skills, strong active listening skills, and the ability to remain composed and professional in a fast-paced environment.
  • Comfortable navigating CRM software, phone systems, and other customer service technology.
  • Detail-oriented, dependable, and committed to providing positive customer experiences.

COMPENSATION AND BENEFITS

We offer a competitive and attractive package of compensation and benefits, including health insurance, 401(k) plan, paid vacation, and holidays. In addition, as a Staccato team member, you enjoy discounts on Staccato products.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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