Restoration Operations Manager

2 weeks ago


Pekin, Illinois, United States SERVPRO of North Central Tazewell County Full time

Benefits:
401(k) matching

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Join the SERVPRO of North Central Tazewell County team as a Restoration Operations Manager.


As a key representative of the SERVPRO brand, the Restoration Operations Manager embodies the company's commitment to being "Here to Help" for our customers and clients.

This role involves overseeing, coordinating, and executing work activities related to water, fire, or mold damage restoration projects, ensuring that service needs are met while providing an exceptional customer experience.


Key Responsibilities:
Oversee and execute restoration processes as planned, ensuring adherence to quality standards

Enhance customer and client satisfaction, monitored through online feedback

Set clear expectations for restoration technicians and supervise their performance

Maintain a comprehensive and accurate job file to document services rendered

Manage labor and material usage effectively on assigned projects

Collaborate with restoration project managers and office personnel regarding project updates and challenges

Conduct maintenance on vehicles and equipment as required

Additional Responsibilities:
Adhere to all OSHA safety regulations

Safeguard assets by utilizing equipment and materials appropriately

Mentor and train restoration technicians on essential job skills

Position Requirements:
A minimum of 1 year of experience in water or fire damage restoration is required

Possession of a valid driver's license

High school diploma/GED is preferred

IICRC certification is advantageous

Skills/Physical Demands/Competencies:
Ability to regularly lift at least 50 pounds, occasionally up to 100 pounds with assistance

Capability to climb ladders, work at elevated heights, and navigate confined spaces (e.g., crawl spaces, attics)

Ability to repetitively push, pull, lift, and carry objects

Familiarity with working around cleaning agents

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