Restoration Operations Manager
2 weeks ago
Benefits:
401(k) matching
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
Join the SERVPRO of North Central Tazewell County team as a Restoration Operations Manager.
As a key representative of the SERVPRO brand, the Restoration Operations Manager embodies the company's commitment to being "Here to Help" for our customers and clients.
This role involves overseeing, coordinating, and executing work activities related to water, fire, or mold damage restoration projects, ensuring that service needs are met while providing an exceptional customer experience.
Key Responsibilities:
Oversee and execute restoration processes as planned, ensuring adherence to quality standards
Enhance customer and client satisfaction, monitored through online feedback
Set clear expectations for restoration technicians and supervise their performance
Maintain a comprehensive and accurate job file to document services rendered
Manage labor and material usage effectively on assigned projects
Collaborate with restoration project managers and office personnel regarding project updates and challenges
Conduct maintenance on vehicles and equipment as required
Additional Responsibilities:
Adhere to all OSHA safety regulations
Safeguard assets by utilizing equipment and materials appropriately
Mentor and train restoration technicians on essential job skills
Position Requirements:
A minimum of 1 year of experience in water or fire damage restoration is required
Possession of a valid driver's license
High school diploma/GED is preferred
IICRC certification is advantageous
Skills/Physical Demands/Competencies:
Ability to regularly lift at least 50 pounds, occasionally up to 100 pounds with assistance
Capability to climb ladders, work at elevated heights, and navigate confined spaces (e.g., crawl spaces, attics)
Ability to repetitively push, pull, lift, and carry objects
Familiarity with working around cleaning agents
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