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Restoration Supervisor

2 months ago

Pekin, Illinois, United States SERVPRO of North Central Tazewell County Full time
Job Summary

We are seeking a highly skilled Restoration Supervisor to join our team at SERVPRO of North Central Tazewell County. As a key member of our team, you will be responsible for coordinating and performing restoration processes, ensuring quality control, and providing exceptional customer service.

Key Responsibilities
  • Restoration Process Coordination: Coordinate and perform restoration processes as scheduled, ensuring quality control and meeting customer expectations.
  • Customer Experience Management: Manage the customer and client experience, tracking online reviews and ensuring overall customer satisfaction.
  • Team Supervision: Communicate clear expectations to restoration technicians and supervise their activities, ensuring efficient and effective project completion.
  • Job File Documentation: Document a detailed and accurate job file to support the services provided, including labor and consumable item usage.
  • Project Progress Communication: Communicate with restoration project managers and office staff on project progress and issues, ensuring seamless project execution.
  • Vehicle and Equipment Maintenance: Perform vehicle and equipment maintenance, as assigned, to ensure optimal performance and safety.
Additional Responsibilities
  • OSHA Compliance: Communicate and follow all OSHA guidelines for job safety, ensuring a safe working environment for all team members.
  • Asset Management: Manage assets by protecting and using equipment and materials properly, minimizing waste and optimizing resource utilization.
  • Technician Training: Coach and train restoration technicians on all job skills, ensuring they have the necessary knowledge and expertise to perform their duties effectively.
Requirements
  • Experience: At least 1 year of experience in water or fire damage cleanup and restoration required.
  • Education: High school diploma/GED (preferred).
  • Certifications: IICRC certification a plus.
  • Physical Demands: Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Skills: Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics), and repetitively push/pull/lift/carry objects.