Customer Service Specialist

1 week ago


Madison, New Jersey, United States Insight Global Full time

Position Overview
Insight Global is seeking dedicated customer service specialists to support our real estate clients. This role involves collaborating closely with various brokerage and rental operations.

Key Responsibilities
The selected candidates will assist with leasing applications and provide comprehensive customer support. They will manage incoming inquiries from potential tenants, current residents, and real estate professionals, addressing their questions and concerns effectively.

The focus will be on guiding applicants through the leasing process, adhering to a structured call protocol that outlines essential interactions with prospective residents in line with company and client standards. Additionally, candidates will troubleshoot issues, offer technical assistance when necessary, and escalate matters to quality assurance as needed.

Task Management
Representatives will maintain their task lists, ensuring timely responses to emails and following up when required.

Diversity and Inclusion
We are committed to fostering diverse and inclusive workplaces where individuals can express their authentic selves. As an equal opportunity employer, we value all applicants regardless of their background.

Qualifications

  • Minimum of 2 years of relevant experience
  • Excellent communication abilities
  • Proficient in Microsoft Office Suite
  • Reliable internet access
  • Strong organizational and time management skills
  • Ability to pass a background check

Preferred Qualifications

  • Experience in a call center environment
  • Sales experience
  • Knowledge of real estate or property management
  • Familiarity with Salesforce
  • Bachelor's degree

Benefits
Employees in this role will be eligible for a comprehensive benefits package starting on the 31st day of employment, which includes medical, dental, and vision insurance, as well as options for HSA, FSA, and DCFSA accounts, along with access to a 401k retirement plan with employer matching.

Additionally, paid sick leave and other time-off benefits will be provided in accordance with applicable laws.



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