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Automotive Service Assistant

2 months ago

Madison, New Jersey, United States Madison Honda Full time
Junior Service Advisor

The role of a Junior Service Advisor involves supporting the Service Advisors in their daily operations to enhance the efficiency and productivity of the service department.

  • Processing repair order invoices
  • Conducting 'Active Deliveries' for Multi Point Inspection discussions and addressing customer inquiries
  • Handling cashiering duties
  • Welcoming customers and managing loaner vehicle agreement documentation

Additional responsibilities include responding to phone inquiries, scheduling service appointments, and organizing paperwork.

This position provides opportunities for cross-training, allowing for a deeper understanding of the Service Advisor role, which includes customer write-ups and suggesting maintenance and repairs to boost profitability. This training pathway creates prospects for advancement into a Service Advisor position.

Job Requirement:
A background in automotive services is not mandatory but is advantageous. Candidates should be people-oriented and team-focused, with the flexibility to work various shifts during the week and on weekends, which may include Sundays.