Program Operations Manager
1 week ago
The Culinary Institute of America is seeking a highly skilled Program Operations Manager to support the success of our Consulting and Food Enthusiast Programs at the Hyde Park campus. As a key member of our team, you will be responsible for managing program operations, logistics, and customer service to ensure exceptional experiences for our clients.
Key Responsibilities- Oversee and monitor all program operations and logistics, ensuring seamless execution and excellent customer service.
- Act as the primary on-site contact for CIA Consulting and FE programs, providing timely and effective communication to clients and internal stakeholders.
- Manage program inventory, requisition, and organization, exercising best practices for cost control, inventory, and budget maintenance.
- Schedule appropriate space usage for programs, ensuring efficient use of resources.
- Monitor Food Enthusiast Program schedule for accuracy, suggesting program cancellations and additions as needed, and tracking weekly enrollment.
- Work with leadership to provide quarterly Food Enthusiast calendar, ensuring alignment with business objectives.
- Manage program billing, ensuring timely and accurate invoicing to clients.
- Hire, schedule, and oversee the training of student workers participating in the Earn and Learn program.
- Create and maintain efficient departmental systems, ensuring effective communication and collaboration with internal teams.
- Support leadership in prospecting and responding to new business opportunities, building and maintaining internal and external relationships.
- Assign and delegate tasks to ensure effective program execution, coordinating with departments to ensure efficiency and productivity.
- Identify opportunities to improve productivity and resource utilization, providing direction and guidance to stakeholders.
- Bachelor's degree or equivalent experience.
- Three (3) years of experience in event management, foodservice operations, or a related field.
- Culinary Institute of America graduate or strong industry presence and reputation in the foodservice, hospitality, or retail food product industries.
- Experience using Eatec, Xenegrade, or Triple Seat database systems preferred.
- Excellent written, verbal communication, and presentation skills.
- Strong organizational, time management, problem-solving, and interpersonal skills.
- Excellent customer service and conflict resolution skills.
- High level of energy and self-motivation.
- Exceptional organizational skills.
- Ability to work in a fast-paced environment, juggling multiple competing tasks and demands.
- Strong computer experience, including proficiency in project management systems and MS Office suite products.
- Ability to work nights and weekends as required due to business needs.
- Regular work requires the use of a computer, sometimes more than eight (8) hours per day.
- Regular work requires a great deal of sitting and standing for extended periods.
- Ability to lift and carry up to twenty-five (25) pounds.
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