Hotel Operations Manager
2 months ago
The General Manager is responsible for the overall management of the hotel, ensuring that all operations and procedures are in accordance with corporate policies and franchise standards.
Key Responsibilities:- Leadership and Management: Lead and manage the hotel team to ensure superior guest satisfaction, productivity, and a quality work environment.
- Financial Management: Focus on achieving hotel financial goals and budget targets, ensuring that payroll and purchasing controls are in place to maintain and exceed profit goals.
- Operational Excellence: Develop and implement strategies to improve hotel operations, ensuring that all Shaner and franchise operating standards are followed.
- Guest Experience: Maintain complete knowledge of hotel features, room types, rates, and expected arrivals/departures, ensuring that guests have a seamless and enjoyable experience.
- Employee Development: Recruit, motivate, and inspire the hotel team to ensure they have the skills and knowledge needed to deliver exceptional guest service.
- Community Involvement: Serve as a highly visible leader in the community, promoting the hotel's brand and values.
- Leadership Experience: Minimum of five years of progressive leadership experience in the hospitality industry.
- Communication Skills: Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Education: High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
- Language Skills: Bilingual English/Spanish a plus.
- Financial Management: Knowledge of budget preparation and cost controls.
- Hotel Operations: Working knowledge of all hotel departments.
- Problem-Solving: Ability to apply good judgment to carry out instructions.
- Technology: Knowledgeable of the property management system.
The salary for this position is $125,000. Salary based on experience. (Bonus eligible position based on performance metrics being met). This company is an equal opportunity employer.
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