Retail Operations Assistant Manager

2 weeks ago


New Hyde Park, New York, United States Clicks Group Full time

Position Overview:
As a Retail Operations Assistant Manager, you will play a pivotal role in supporting the Store Manager to ensure the seamless functioning of the store while delivering exceptional service. Your focus will be on driving sales and fostering customer loyalty, which are essential for maintaining a competitive edge in the retail sector.


Key Responsibilities:
  • Assist in achieving the store's financial objectives by maximizing sales through effective promotional strategies and customer engagement initiatives.
  • Oversee daily operational tasks, including managing expenses, inventory control, and maintaining store cleanliness and administrative duties.
  • Implement visual merchandising standards to ensure the store's presentation aligns with brand expectations.
  • Support the Store Manager in motivating and guiding staff to meet performance targets, stepping in to manage the team in their absence.
  • Help maintain the work schedule according to company policies to ensure optimal staffing levels across all departments.
  • Drive customer service initiatives that enhance the shopping experience, encourage loyalty, and promote participation in loyalty programs.
  • Handle administrative tasks efficiently, ensuring accurate records of employee attendance and submissions to HR.
  • Promote the brand as the preferred health and beauty retailer by embodying and advocating the company's core values.

Qualifications and Experience:
Essential:
- Completion of Grade 12 (with a minimum of 50% in Maths and English)
Desirable:
- A degree in Retail or Business Management
- At least one year of experience in an assistant management role within a retail or FMCG environment, or successful completion of a relevant management training program
- Experience in financial management, including budgets and profit analysis.

Skills and Knowledge:
  • Strong understanding of financial management principles.
  • Background in retail/FMCG with knowledge of merchandising and promotional strategies.
  • Familiarity with inventory, cost control, risk management, and compliance protocols.
  • Expertise in delivering exceptional customer service.
  • Awareness of labor legislation and industrial relations practices.
  • Proficient in people management and competency-based interviewing.
  • Results-oriented with strong planning and organizational skills.
  • Effective problem-solving abilities and a customer-centric approach.
  • Ability to lead and supervise teams while demonstrating entrepreneurial thinking.
  • Resilience in coping with pressures and setbacks.

We encourage individuals who meet the qualifications to consider this opportunity within our organization, which values diversity and inclusivity in the workplace.



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