Hotel Operations Manager

1 day ago


Hyde Park, New York, United States Marriott International Inc Full time
Job Description

The General Manager is responsible for overseeing all aspects of hotel operations and procedures in accordance with corporate policies and franchise standards. This includes ensuring that the Core Values of Guest Satisfaction, Associate Satisfaction, Accountability, and Profitability are met or exceeded.

Key Responsibilities
  • Manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Lead and motivate the hotel team to ensure superior guest satisfaction and high-quality service.
  • Collaborate with the sales team to develop and implement sales and marketing efforts.
  • Recruit, train, and develop hotel staff to ensure they have the skills and knowledge needed to provide excellent service.
  • Monitor and control hotel expenses, including labor costs, inventory, and supplies.
  • Ensure compliance with all corporate policies, franchise standards, and local laws and regulations.
Requirements
  • Minimum of five years of progressive leadership experience in the hospitality industry.
  • Ability to communicate effectively with guests, management, and co-workers.
  • High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of budget preparation and cost controls.
  • Working knowledge of all hotel departments.
  • Ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees.
  • Ability to apply good judgment to carry out instructions.
  • Knowledgeable of the property management system.
  • Knowledge of local activities and attractions appropriate for clientele.


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