Patient Service Specialist
4 days ago
We are seeking a highly organized and detail-oriented Patient Service Specialist to join our team. As a Patient Service Specialist, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.
Key Responsibilities:- Obtain accurate and updated patient information, including name, address, and insurance details
- Perform insurance verification and obtain patient signatures for required documents
- Upload patient and insurance cards, and file and maintain medical records
- Correct registration work queue errors and confirm and schedule appointments
- Answer telephone calls promptly and courteously, and perform referral documentation
- Work daily in the claims edit work queue to correct registration errors for submission to insurance companies
- Adhere to standards identified via Sparq regarding Optum Employee Policies
- Work cohesively with fellow employees to achieve specific team goals
- Keep abreast of current medical requirements relevant to their position, including maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
- High School Diploma/GED (or higher)
- 1+ years of customer service or healthcare-related experience
- Intermediate level of computer proficiency, including MS Word, Excel, Outlook, and multiple web applications
- Knowledge of Epic EMR software
- Paid Time Off, 8 Paid Holidays, and a comprehensive benefit program
- Medical Plan options, Health Spending Account, and Health Savings Account
- Dental, Vision, Life, and AD&D Insurance, Short-term disability, and Long-term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan, Education Reimbursement, Employee Discounts, Employee Assistance Program, Employee Referral Bonus Program, and Voluntary Benefits
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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