Client Relations Administrator
1 week ago
Goencon
Customer Service Administrator
We are a leading mechanical contracting firm with a strong commitment to customer satisfaction. Our company specializes in providing innovative indoor comfort and energy solutions for both commercial and residential clients.
Position Overview
Goencon is in search of a skilled service department administrator who possesses administrative and payroll expertise. The ideal candidate will demonstrate reliability and a robust work ethic, with the ability to think strategically and creatively.
Key Responsibilities
- Generate and modify invoices to ensure accuracy before dispatching to clients.
- Process technician timecards efficiently.
- Monitor and track unbilled costs to guarantee timely billing of all labor and materials.
- Manage incoming calls and customer inquiries, addressing and resolving issues professionally.
- Support the parts agent and coordinators to deliver a seamless customer experience.
- Assist with additional requests as needed.
Required Qualifications
- Minimum of 1 year of experience in administrative and/or payroll roles.
- Exceptional multitasking skills.
- Strong attention to detail.
- Ability to follow instructions and possess excellent interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Outlook, and basic Excel).
Preferred Qualifications
Basic knowledge of HVAC systems and terminology is advantageous but not mandatory.
Eligibility Criteria
Candidates must be prepared to work in an office environment during standard business hours. Employment and educational backgrounds will be verified. Applicants should be authorized to work in the United States on a full-time basis. Goencon maintains a drug-free workplace and requires pre-employment drug testing.
Physical Requirements
Ability to stand, walk, bend, type, and sit for extended periods.
Goencon is an equal opportunity employer. All qualified candidates will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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