Incident Response Sales Program Lead
3 weeks ago
Join Our Team
Incident Response Sales Program Lead
Palo Alto Networks is seeking a highly skilled and experienced Incident Response Sales Program Lead to join our team. As a key member of our sales operations team, you will be responsible for partnering with Unit 42 Incident Response sales leaders, consultants, clients, cyber insurance providers, and cybersecurity attorneys to assist with contracting, quoting, order fulfillment, and invoicing.
Your Responsibilities
- Improve scalability and support the rollout of enhanced processes, programs, and tools to improve the Unit 42 team's effectiveness with Incident Response engagements during the pre-sales cycle.
- Work closely with members of Unit 42 Sales, Unit 42 Customer Success, Unit 42 Consulting, our partners, Unit 42 Operations, IT teams, our partners, our clients, and more.
- Communicate our various ways to contract based on the use case.
- Assist Sales, Unit 42 Consultants, Clients, and Incident Response partners on contract drafting such as statements of work, engagement letters, and master services agreements.
- Assist with accurate Incident Response quoting in Salesforce.
- Reporting of contract and quoting status for Incident Response inbounds.
- Work with clients and third parties to ensure seamless invoicing.
- Ensure contracts are fully executed and tracked appropriately.
- Collaborate with Incident Response leadership and Unit 42 authorized subcontractors for assisting with outsourced contracts.
- Work with Legal on contract negotiations and template updates.
- Ability to identify process improvements and recommendations for increased scalability.
- Independently lead workstreams - Define the approach & plan, execute autonomously, and drive cross-functional alignment.
- Review Sales central operations processes and policies to help enhance workflow and develop a stronger operating mode.
- After-hours and weekend assistance may be required from time to time.
Requirements
- 3-5 years of sales support or consulting operations experience in a high-tech company, with demonstrated ability to work cross functionally with multiple teams.
- Having previously worked in a client-facing role.
- Independent thinker with endless curiosity, who is enthusiastic, driven, positive mindset, keen to learn, and a team player.
- A self-starter with the ability to manage multiple inquiries at once.
- Excellent analytical and problem-solving skills, combined with strong business judgment.
- Having worked in a services or consulting organization or supporting a sales org.
- Strong written, verbal, and presentation skills.
- High-level understanding of selling through a channel model.
- Experience with Salesforce, Docusign, G-Suite, other SaaS tools.
- BA/BS in business, economics, or equivalent experience required.
About Us
Palo Alto Networks is a cybersecurity company that provides innovative solutions to protect our digital way of life. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us.
Equal Opportunity Employer
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
-
Incident Response Sales Program Lead
2 weeks ago
Atlanta, Georgia, United States Palo Alto Networks Full timeJob Title: Incident Response Sales Program LeadAt Palo Alto Networks, we're committed to creating a more secure digital world. As an Incident Response Sales Program Lead, you'll play a critical role in helping us achieve this mission.About the RoleThis is a unique opportunity to partner closely with Unit 42 Incident Response sales leaders, Unit 42...
-
Incident Response Sales Program Lead
2 days ago
Atlanta, Georgia, United States Palo Alto Networks Full timeJob Title: Incident Response Sales Program LeadAbout the RoleWe are seeking a highly skilled and experienced Incident Response Sales Program Lead to join our team at Palo Alto Networks. As a key member of our sales operations team, you will be responsible for partnering with our sales leaders, consultants, clients, and partners to assist with contracting,...
-
Incident Response Sales Program Lead
4 weeks ago
Atlanta, Georgia, United States Palo Alto Networks Full timeJob Title: Incident Response Sales Program LeadAt Palo Alto Networks, we're seeking a highly skilled and experienced Incident Response Sales Program Lead to join our team. As a key member of our sales operations team, you will play a critical role in supporting the sales team in delivering exceptional customer experiences and driving business growth.Key...
-
Incident Response Sales Program Lead
4 days ago
Atlanta, Georgia, United States Palo Alto Networks Full timeJob Title: Incident Response Sales Program LeadWe are seeking a highly skilled and experienced Incident Response Sales Program Lead to join our team at Palo Alto Networks. As a key member of our sales operations team, you will play a critical role in supporting the sales team in delivering exceptional customer experiences and driving business growth.Key...
-
Sales Engineer
3 weeks ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Sales EngineerIncident IQ is seeking a highly skilled Sales Engineer to join our team. As a Sales Engineer, you will play a critical role in supporting our field sales team to meet and exceed ARR targets from new account acquisition and current customer expansion.The ideal candidate will have a persuasive communication style and a knack for making...
-
Incident Response Specialist
2 weeks ago
Atlanta, Georgia, United States WIVERSE Full timeJob Title: Major Incident ManagerWe are seeking a highly skilled Major Incident Manager to join our team at WIVERSE. As a key member of our IT operations team, you will be responsible for managing major incidents and ensuring business continuity.Key Responsibilities:Manage major incidents from initiation to resolution, ensuring minimal impact on business...
-
Sales Engineer
3 weeks ago
Atlanta, Georgia, United States Incident IQ LLC Full timeSales Engineer Job DescriptionAt Incident IQ LLC, we are seeking a highly skilled Sales Engineer to join our team. As a Sales Engineer, you will play a critical role in supporting our field sales team to meet and exceed ARR targets from new account acquisition and current customer expansion.Key Responsibilities:Collaborate with field sales reps to understand...
-
Incident Response Manager
3 weeks ago
Atlanta, Georgia, United States WIVERSE Full timeJob Title: Major Incident ManagerLocation: Atlanta, GA- HybridContract to HirePay Rate: W2 HourlyKey Responsibilities:Manage major incident processes and tools to ensure effective response and recovery.Oversee major technology events in complex environments, including drafting and distributing executive summary communications.Develop and maintain strong...
-
Atlanta, Georgia, United States Sirius XM Radio Inc Full timeAbout the RoleSiriusXM is seeking a highly skilled Senior Security Incident Response Engineer to join our team. As a key member of our InfoSec department, you will be responsible for receiving and triaging all cyber security incident alerts and escalations, coordinating internal incident response efforts, and documenting and reporting on all cyber security...
-
Incident Response Senior Supervisor
4 weeks ago
Atlanta, Georgia, United States StubHub Full timeGlobal Customer Success, Incident Response Senior SupervisorAt StubHub, we're on a mission to redefine the live event experience on a global scale. As a key member of our Global Customer Success team, you'll play a critical role in ensuring our day-to-day operations run smoothly and efficiently.We're looking for a seasoned leader with strong analytical and...
-
Account Representative
4 weeks ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Account RepresentativeIncident IQ is seeking a highly motivated and results-driven Account Representative to join our team. As an Account Representative, you will be responsible for identifying, qualifying, and closing new business opportunities within your assigned territory.Key Responsibilities:Meet and exceed sales results - new ARR...
-
GCS Incident Response Senior Supervisor
2 days ago
Atlanta, Georgia, United States StubHub Full timeJob SummaryStubHub is seeking a highly skilled and experienced Senior Incident Response Supervisor to join our Global Customer Service team. As a key member of our leadership team, you will be responsible for coaching, managing, and supporting a team of Incident Response Coordinators to ensure efficient and effective operations.Key Responsibilities:Coach and...
-
Implementation Specialist
3 weeks ago
Atlanta, Georgia, United States Incident IQ Full timeJob DescriptionIncident IQ is a dynamic, fast-growing company that provides innovative cloud-based software solutions to K-12 school districts. We are seeking a highly skilled Implementation Specialist to join our team.Key Responsibilities:Lead and manage Client Onboarding projects for Incident IQ cloud software products and related services from after sale...
-
Creative Services Director
2 days ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCreative Services ManagerAt Incident IQ LLC, we're seeking a highly skilled Creative Services Manager to lead our creative department and shape the visual and creative direction of our marketing efforts. This role will be pivotal in developing and implementing creative strategies that enhance our brand's visibility and engagement across various platforms.Key...
-
Senior Cloud Architect
3 weeks ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Senior Cloud ArchitectIncident IQ is seeking a highly skilled Senior Cloud Architect to join our architecture team. As a key member of our team, you will be responsible for designing and building cloud-native applications, microservices, and platform solutions that prioritize security, reliability, and scalability.Job SummaryThe Senior Cloud...
-
Customer Success Manager
3 weeks ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Manager, Customer SuccessAt Incident IQ, we're seeking a seasoned professional to join our Customer Success team as a Manager, Customer Success. This role will play a pivotal part in driving high-quality service delivery and client satisfaction through proactive account management and rapid customer response.Key Responsibilities:Liaise between...
-
Account Representative
21 hours ago
Atlanta, Georgia, United States Incident IQ LLC Full timeJob Title: Account RepresentativeIncident IQ LLC is seeking a highly motivated and results-driven Account Representative to join our team. As an Account Representative, you will be responsible for identifying, qualifying, and closing new business opportunities within our assigned territory.Key Responsibilities:Meet and exceed sales results - new ARR...
-
Customer Success Manager
2 days ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Manager, Customer SuccessAt Incident IQ, we are seeking a highly skilled and experienced Manager, Customer Success to join our team. As a key member of our Customer Success Organization, you will be responsible for overseeing a small team of Customer Success Managers (CSMs) to drive high-quality service delivery and client satisfaction through...
-
Account Representative
4 weeks ago
Atlanta, Georgia, United States Incident IQ LLC Full timeJob Title: Account RepresentativeIncident IQ LLC is seeking a highly motivated and results-driven Account Representative to join our team. As an Account Representative, you will be responsible for meeting and exceeding sales targets from new account acquisition from smaller districts within your assigned territory.Key Responsibilities:Qualify potential leads...
-
Implementation Specialist
4 weeks ago
Atlanta, Georgia, United States Incident IQ LLC Full timeImplementation Specialist Job DescriptionAt Incident IQ LLC, we are seeking a highly skilled Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for delivering tailored Incident IQ Platform solutions to our K-12 school district clients.Key Responsibilities:Lead and manage Client Onboarding projects...