Incident Response Sales Program Lead

3 weeks ago


Atlanta, Georgia, United States Palo Alto Networks Full time

Join Our Team

Incident Response Sales Program Lead

Palo Alto Networks is seeking a highly skilled and experienced Incident Response Sales Program Lead to join our team. As a key member of our sales operations team, you will be responsible for partnering with Unit 42 Incident Response sales leaders, consultants, clients, cyber insurance providers, and cybersecurity attorneys to assist with contracting, quoting, order fulfillment, and invoicing.

Your Responsibilities

  • Improve scalability and support the rollout of enhanced processes, programs, and tools to improve the Unit 42 team's effectiveness with Incident Response engagements during the pre-sales cycle.
  • Work closely with members of Unit 42 Sales, Unit 42 Customer Success, Unit 42 Consulting, our partners, Unit 42 Operations, IT teams, our partners, our clients, and more.
  • Communicate our various ways to contract based on the use case.
  • Assist Sales, Unit 42 Consultants, Clients, and Incident Response partners on contract drafting such as statements of work, engagement letters, and master services agreements.
  • Assist with accurate Incident Response quoting in Salesforce.
  • Reporting of contract and quoting status for Incident Response inbounds.
  • Work with clients and third parties to ensure seamless invoicing.
  • Ensure contracts are fully executed and tracked appropriately.
  • Collaborate with Incident Response leadership and Unit 42 authorized subcontractors for assisting with outsourced contracts.
  • Work with Legal on contract negotiations and template updates.
  • Ability to identify process improvements and recommendations for increased scalability.
  • Independently lead workstreams - Define the approach & plan, execute autonomously, and drive cross-functional alignment.
  • Review Sales central operations processes and policies to help enhance workflow and develop a stronger operating mode.
  • After-hours and weekend assistance may be required from time to time.

Requirements

  • 3-5 years of sales support or consulting operations experience in a high-tech company, with demonstrated ability to work cross functionally with multiple teams.
  • Having previously worked in a client-facing role.
  • Independent thinker with endless curiosity, who is enthusiastic, driven, positive mindset, keen to learn, and a team player.
  • A self-starter with the ability to manage multiple inquiries at once.
  • Excellent analytical and problem-solving skills, combined with strong business judgment.
  • Having worked in a services or consulting organization or supporting a sales org.
  • Strong written, verbal, and presentation skills.
  • High-level understanding of selling through a channel model.
  • Experience with Salesforce, Docusign, G-Suite, other SaaS tools.
  • BA/BS in business, economics, or equivalent experience required.

About Us

Palo Alto Networks is a cybersecurity company that provides innovative solutions to protect our digital way of life. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us.

Equal Opportunity Employer

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.



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