Front Desk Operations Manager

2 weeks ago


Kissimmee, Florida, United States Marriott International Inc Full time
Job Summary

As a Front Desk Manager at Marriott International Inc, you will play a vital role in ensuring the smooth operation of our front office functions. You will supervise staff on a daily basis, directing and working with managers and employees to carry out procedures that guarantee an efficient check-in and check-out process. Your goal will be to maximize the financial performance of the department while ensuring guest and employee satisfaction.

Key Responsibilities
  • Maintain high standards of guest services and front desk operations
  • Develop and implement strategies to prioritize, organize, and accomplish work
  • Handle complaints, settle disputes, and resolve grievances and conflicts
  • Supervise staffing levels to meet guest service, operational needs, and financial objectives
  • Ensure regular communication with employees to create awareness of business objectives and communicate expectations
  • Understand the impact of department operations on overall property financial goals and objectives
Requirements
  • High school diploma or GED; 2 years experience in guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
What We Offer

Marriott International Inc offers a competitive salary range of $56,000 to $71,000 annually, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Marriott International Inc is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing a work environment that is free from discrimination and harassment, and where all employees feel valued, respected, and empowered to contribute their best.


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