Front Desk Team Lead
1 week ago
We are seeking a skilled Front Desk Supervisor to lead our front desk team at Westgate Resorts & Spa. As a key member of our operations team, you will be responsible for ensuring every guest's journey begins and ends with a positive and memorable impression of our resort.
Key Responsibilities:- Supervise and train front desk agents to deliver exceptional customer service
- Lead the front desk team to achieve operational excellence
- Collaborate with other departments to ensure seamless guest experiences
- Monitor and analyze front desk performance metrics
- Proven experience in a front desk or customer service role
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Knowledge of hotel operations and customer service principles
Why Work with Us?
At Westgate Resorts & Spa, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.
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