Front Desk Representative
2 days ago
Meli Orlando Celebration Hotel is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and enjoyable stay.
Key Responsibilities:- Guest Check-in and Check-out: Process guest arrivals and departures in a timely and professional manner.
- Payment Processing: Accurately process all payments according to established procedures.
- Guest Services: Welcome guests in a friendly and prompt manner, providing information on hotel services and room location.
- Communication: Answer telephones in a prompt and courteous manner, responding to guest inquiries and resolving issues.
- Revenue Growth: Up-sell rooms when possible to maximize hotel revenue.
- Guest Satisfaction: Communicate any outstanding guest requests or issues to management, ensuring total guest satisfaction.
- Experience: Front Desk/Guest Services Agent experience at a hotel/resort preferred.
- Schedule: Flexible schedule required, including mornings, evenings, weekends, and holidays.
- Language: Must be able to read, write, and speak English. Other languages preferred.
- Skills: Ability to understand guests' service needs, be well organized, and maintain concentration in a fast-paced environment.
Meli Orlando Celebration Hotel is an equal opportunity employer. Only candidates with authorization to work in the U.S.A. will be considered. Explore our job opportunities in the USA at www.meliahotelsinternational.com and www.melia.com.
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Front Desk Representative
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Kissimmee, Florida, United States Melia Orlando Celebration Full timeFront Desk Agent Job DescriptionMeli Orlando Celebration Hotel is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth and enjoyable stay.Key Responsibilities:Guest Check-in and Check-out: Process guest arrivals and...
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