Restaurant Operations Leader

1 week ago

Schertz, Texas, United States Whataburger Full time

Overview:

The Restaurant Operations Leader is a dedicated professional with an entrepreneurial mindset, eager to expand the business through a results-driven leadership approach that inspires, trains, and engages team members to excel. This role embodies the principle of ownership, as there is no higher management to provide guidance.

At Whataburger, our Restaurant Operations Leaders deliver Bold Flavors, exceptional Hospitality, and foster Meaningful Communities in their business environment.

These leaders manage multi-million-dollar operations, treating their restaurants as their own enterprises. In return, Whataburger offers generous incentives based on a percentage of the restaurant's net profits.

Restaurant Operations Leaders must maintain a broad perspective, possess a competitive spirit, and consistently demonstrate the ability to achieve performance outcomes by motivating their teams.

They are responsible for driving results while actively solving problems and engaging the commitment of their team members.

Key Responsibilities:

Ownership Mindset

  • Guides the restaurant with a growth-oriented perspective, viewing challenges as opportunities, and remains focused on achieving results through team inspiration and proactive behavior.
  • Acts promptly and takes calculated risks to achieve favorable outcomes, utilizing business autonomy effectively.
  • Ensures adherence to all food safety regulations, setting and training expectations as the standard bearer while creating a safe work environment.
  • Builds community relationships to enhance business growth and recruit team members, serving as a brand ambassador actively engaged in the community.
  • Implements a hospitality-focused approach, ensuring a welcoming atmosphere and enhancing customer experiences consistently.
  • Drives revenue and meets or surpasses profit objectives without compromising standards or overlooking business needs.
  • Analyzes operational performance, formulates financial strategies, and is accountable for achieving financial goals.
  • Creates a positive experience for team members by fostering trust and providing an inclusive workplace.
  • Contributes to business success as a vested leader in the restaurant and brand.

Leading by Example

  • Directs business operations, motivates, and secures commitment from team members by reinforcing behaviors aligned with Whataburger's Core Values and Guiding Principles; inspires and celebrates team achievements.
  • Establishes trust and rapport with team members, customers, suppliers, and the broader community.
  • Encourages open communication, coaching, and engagement to foster strong relationships.
  • Enhances the employer brand by engaging with customers positively.
  • Orchestrates success and mitigates failures, taking full accountability for the restaurant's growth.

Developing Future Leaders

  • Inspires, mentors, trains, and engages team members enthusiastically.
  • Fosters internal talent development for the brand and supports ongoing growth for team members.
  • Builds a network of multipliers dedicated to the brand's success.
  • Continuously challenges team members to reach their potential through developmental opportunities.

Comprehensive Role

  • Exhibits a competitive drive and maintains focus on achieving results while considering the overall vision.
  • Promotes the brand's position to deliver Bold Flavors, exceptional Hospitality, and foster Meaningful Communities.
  • Collaborates with fellow Restaurant Operations Leaders to share best practices and support one another.
  • Acts as a brand ambassador, extending the restaurant's influence beyond its physical location into the community.
  • Responds with urgency and delegates responsibilities to ensure the effective implementation of new initiatives, products, and strategies.
  • Facilitates discussions among team members and managers to clarify expectations, share best practices, address performance issues, and resolve inquiries.

Strategic Vision

  • Establishes and communicates a shared vision, realistic expectations, and celebrates achievements.
  • Evaluates issues comprehensively before making decisions, implementing timely and practical solutions with creativity.
  • Designs and executes the annual business strategy, including actionable steps to achieve objectives, setting performance targets, and measuring progress.
  • Stays informed about broader market trends and local dynamics to identify unique opportunities for the restaurant and community.
  • Recognizes shifts in customer preferences and adapts service delivery to meet evolving demands.

Qualifications and Attributes

  • Growth-oriented mindset
  • Entrepreneurial spirit
  • Self-motivated
  • Minimum of 5 years of leadership experience
  • Progressive business management experience
  • Active community involvement
  • Results-driven approach

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