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Restaurant Operations Leader

2 months ago

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The Restaurant Operations Leader is a dedicated professional with an entrepreneurial mindset, eager to expand the business through a results-driven leadership approach that inspires, trains, and engages team members to excel. This role recognizes the importance of accountability, as there is no higher management to provide guidance.

At Whataburger, our Restaurant Operations Leaders deliver Bold Flavors, Exceptional Hospitality, and foster Meaningful Communities within their operational scope.

These leaders manage multi-million-dollar establishments, treating their restaurants as their own enterprises. In return, Whataburger offers generous incentives based on a percentage of the restaurant's net profits.

Restaurant Operations Leaders must maintain a focus on overarching goals, possess a competitive spirit, and consistently demonstrate the ability to achieve performance outcomes by motivating their teams.

They are responsible for driving results while actively problem-solving and securing the commitment of their team members.

The Restaurant Operations Leader oversees all facets of their assigned restaurant's operations, devises strategic plans to enhance sales, inspires their team to realize their full potential, upholds brand standards, and ensures that the restaurant is adequately staffed, clean, and consistent, providing an elevated experience for both Family Members and guests.

They cultivate a positive culture and create memorable moments within the restaurant that bring joy to Family Members and guests by celebrating significant life events, regardless of their scale.

Leadership Responsibilities:

Ownership Mentality

  • Guides the restaurant with a growth-oriented mindset and a comprehensive perspective, viewing challenges as opportunities while remaining focused on achieving results through inspiration and proactive behaviors to drive profitable sales.
  • Acts swiftly and takes calculated risks to achieve favorable outcomes; utilizes operational autonomy to deliver results.
  • Adheres to all food safety regulations, procedures, and systems, setting the standard and ensuring a safe working environment.
  • Builds community relationships to enhance business growth and recruit team members, serving as a brand ambassador actively engaged in their community.
  • Implements a hospitality-focused approach, ensuring a welcoming atmosphere and enhancing the customer experience consistently.
  • Drives revenue and meets or surpasses profit objectives without compromising standards or losing sight of the business.
  • Evaluates business performance, formulates financial strategies, and takes responsibility for financial targets.
  • Creates a positive experience for team members by fostering trust and providing an inclusive atmosphere.
  • Advances business outcomes as a vested stakeholder in the restaurant's and brand's success.

Walk the Talk

  • Leads operations, motivates, and secures commitment from team members by reinforcing behaviors aligned with Whataburger's Core Values and Guiding Principles; inspires and celebrates the team.
  • Establishes trust and rapport with team members, customers, vendors, and the broader community.
  • Encourages open and honest communication, coaching, and engagement to foster relationships.
  • Enhances the employer brand by engaging with customers.
  • Orchestrates success and mitigates failures; holds sole accountability for the restaurant's growth.

Create Leaders

  • Inspires, mentors, trains, and engages team members enthusiastically.
  • Develops internal talent for the brand and provides ongoing growth opportunities for team members.
  • Builds a network of multipliers committed to the brand's success.
  • Continuously challenges team members to reach their potential through stretch assignments and skill development.

The Whole Job

  • Consistently demonstrates a competitive drive while maintaining focus on achieving results and keeping the big picture in mind.
  • Champions the employer's brand position by delivering Bold Flavors, Exceptional Hospitality, and fostering Meaningful Communities.
  • Collaborates with fellow Restaurant Operations Leaders to share best practices and support one another.
  • Acts as a brand ambassador, extending the restaurant's presence beyond its physical location into the community.
  • Operates with urgency and delegates responsibilities to ensure the successful implementation of all change initiatives, including new products, systems, and company strategies.
  • Facilitates discussions among team members and managers to clarify expectations, share best practices, address underperformance, and resolve outstanding questions.

Strategy

  • Establishes and communicates a common vision, realistic expectations, and celebrates achievements.
  • Considers various perspectives before making decisions, implementing practical and timely solutions while exercising innovation and creativity.
  • Designs and executes the annual business strategy, including actionable steps to achieve objectives, setting performance targets, and measuring progress.
  • Stays informed about macro and micro-environments to recognize external influences and unique opportunities for their restaurant and community.
  • Identifies shifts in customer preferences and adjusts service delivery to meet evolving demands.

Experience and Demonstrated Behaviors

  • Growth-oriented mindset
  • Entrepreneurial spirit
  • Self-motivated
  • A minimum of 5 years of leadership experience
  • Progressive business leadership/management experience
  • Active community involvement
  • Results-driven