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Restaurant Operations Leader

2 months ago

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The Restaurant Operations Leader is a dedicated individual with an entrepreneurial mindset, eager to expand the business through a leadership approach that is results-driven and inspires, trains, and engages team members to excel. This role embodies the principle of ownership, as there is no higher management to provide direction.

At Whataburger, our Restaurant Operations Leaders deliver Bold Flavors, exceptional Hospitality, and foster Meaningful Communities within their operational sphere.

These leaders manage multi-million-dollar establishments, treating their restaurants as their own ventures, and in return, Whataburger offers generous incentives based on a percentage of the restaurant's net profits.

Restaurant Operations Leaders must maintain a focus on overarching goals, possess a competitive spirit, and consistently showcase their ability to drive performance results by motivating their teams.

They are responsible for steering all facets of their assigned restaurant's operations, crafting strategic plans to enhance sales, inspiring their teams to realize their full potential, upholding brand standards, and ensuring that their restaurant is well-staffed, clean, and consistent, providing an elevated experience for both Family Members and guests.

They cultivate a positive culture and create memorable moments within the restaurant that bring joy to Family Members and guests alike, celebrating significant life events, regardless of their scale.

Leadership Responsibilities:

Ownership Mentality

  • Guides the restaurant with a growth-oriented mindset and a comprehensive perspective. Views challenges as opportunities and is persistently focused on achieving results by inspiring others and taking decisive actions to promote profitable sales.
  • Acts promptly and takes calculated risks to achieve favorable outcomes; utilizes operational autonomy to drive results.
  • Ensures adherence to all food safety regulations, procedures, tools, and systems by establishing and training expectations as the standard bearer, fostering a safe work environment.
  • Builds community relationships to enhance business growth and recruit team members, serving as a brand ambassador who is well-known and actively engaged in the community.
  • Implements a hospitality-focused approach, resulting in a welcoming atmosphere and enhancing the customer experience – every customer, every time.
  • Drives revenue and meets or surpasses profit objectives without compromising standards or losing sight of the business.
  • Analyzes operational performance, formulates financial plans, and takes responsibility for achieving financial targets.
  • Creates a positive Family Member experience by engaging with team members, fostering trust, and providing an inclusive environment.
  • Advances business outcomes as a vested participant in the success of the restaurant and brand.

Walk the Talk

  • Leads operations and business initiatives, motivating and securing commitment from team members by reinforcing behaviors aligned with Whataburger's Core Values and Guiding Principles; inspires and celebrates the team.
  • Builds trust and rapport with team members, customers, vendors, and the broader community.
  • Fosters relationships through transparent communication, coaching, and engagement.
  • Enhances the employer brand by engaging with customers.
  • Orchestrates success and mitigates failures; solely accountable for the restaurant's growth.

Create Leaders

  • Motivates, mentors, trains, and engages team members enthusiastically.
  • Develops internal talent for the brand and provides ongoing growth opportunities for team members.
  • Builds multipliers committed to the brand's success.
  • Continuously challenges team members to maximize their potential through stretch assignments and skill development.

The Whole Job

  • Consistently demonstrates a competitive drive and remains focused on achieving results while keeping the broader vision in mind.
  • Champions the employer's brand position to deliver Bold Flavors, Extraordinary Hospitality, and Meaningful Communities.
  • Collaborates with fellow Restaurant Operations Leaders, sharing best practices, insights, and supporting one another.
  • Acts as a brand ambassador, promoting their restaurant business beyond its physical boundaries and into the community.
  • Acts promptly and delegates responsibilities to ensure the consistent execution of all change initiatives, including new products, systems, and company strategies.
  • Facilitates discussions among team members and managers to clarify expectations, share best practices, address performance issues, and resolve outstanding questions.

Strategy

  • Initiates and establishes standards around a unified vision, realistic expectations, and celebrating achievements.
  • Considers all aspects of an issue before making decisions. Implements practical, timely solutions while exercising innovation and creativity.
  • Designs and executes the annual business strategy, including actionable steps to achieve the plan. Sets performance targets, establishes goals, and measures progress throughout.
  • Stays informed about macro and micro-environments to understand external influences and unique opportunities for their restaurant and community.
  • Recognizes shifts in customer preferences and adjusts service delivery to meet evolving demands.

Experience and Demonstrated Behaviors

  • Growth-oriented mindset
  • Entrepreneurial spirit
  • Self-motivated
  • A minimum of 5 years of leadership experience
  • Progressive business leadership/management experience
  • Community engagement
  • Results-driven