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Restaurant Operations Leader

2 months ago

Schertz, Texas, United States Whataburger Full time

The Culinary Business Executive is a dedicated leader with an entrepreneurial mindset and a passion for expanding the business through a results-driven leadership approach that inspires, trains, and engages team members to excel. This role understands the importance of ownership, as there is no higher management to provide guidance.

At Whataburger, our Culinary Business Executives serve up Bold Flavors, deliver Extraordinary Hospitality, and foster Meaningful Communities within their operational sphere.

Culinary Business Executives manage multi-million-dollar operations. They treat their establishments as their own enterprises, and in return, Whataburger rewards them generously with an employee incentive based on a percentage of the restaurant's net profits.

These leaders must maintain a focus on the broader vision, possess a competitive spirit, and consistently demonstrate the ability to achieve performance outcomes by motivating their teams.

Our Culinary Business Executives drive results while actively problem-solving and engaging the commitment of their teams.

The Culinary Business Executive oversees all facets of their designated establishment's operations, formulates business strategies to enhance sales, inspires their team to realize their full potential, upholds brand standards, and ensures their restaurant is well-staffed, clean, and consistent, providing an elevated Whataburger experience for both Family Members and guests.

They cultivate a positive culture and create memorable moments within the restaurant that bring joy to Family Members and guests by celebrating significant life events, regardless of their scale.

Leadership Responsibilities:

Ownership Mentality

  • Guides the restaurant with a growth-oriented mindset and a comprehensive perspective. Views challenges as opportunities and is unwaveringly focused on achieving results by inspiring others and taking proactive steps to encourage profitable sales growth.
  • Acts with urgency and takes calculated risks to achieve favorable outcomes; utilizes business autonomy to drive results.
  • Adheres to all food safety regulations, procedures, tools, and systems by establishing and training expectations as the standard bearer, creating a safe working environment.
  • Builds community relationships to expand the business and recruit Family Members, serving as a brand ambassador who is well-known and actively engaged in the community.
  • Implements a hospitality-focused mindset, resulting in a welcoming atmosphere and enhancing the customer experience – every customer, every time.
  • Drives revenue and meets or surpasses profit objectives without compromising standards or overlooking the business.
  • Evaluates business performance, formulates financial plans, and is accountable for achieving financial targets.
  • Creates a positive Family Member experience by engaging with team members, building trust, and fostering an inclusive environment.
  • Advances business outcomes as someone deeply invested in the success of the restaurant and brand.

Walk the Talk

  • Leads the business and operations, motivates, and secures the commitment of Family Members by reinforcing team behaviors aligned with Whataburger's Core Values and Guiding Principles; inspires individuals and celebrates the team.
  • Establishes relationships and builds trust with Family Members, customers, vendors, and the broader community.
  • Fosters relationships through open and honest communication, coaching, and engagement.
  • Enhances the employer brand's goodwill by interacting with customers.
  • Orchestrates success and mitigates failures; solely accountable for the restaurant's growth.

Create Leaders

  • Motivates, mentors, trains, and engages other Family Members enthusiastically.
  • Develops internal talent for the brand and provides ongoing development opportunities for Family Members.
  • Builds a team of multipliers committed to the brand's success.
  • Continuously challenges Family Members to reach their potential through stretch assignments and skill development.

The Whole Job

  • Consistently demonstrates a competitive drive and remains focused on achieving results while considering the broader perspective.
  • Champions the employer's brand position to deliver Bold Flavors, Extraordinary Hospitality, and Meaningful Communities.
  • Collaborates with other Culinary Business Executives, sharing best practices, insights, and supporting one another.
  • Acts as a brand ambassador, extending their restaurant's influence beyond its walls and into the community.
  • Acts with urgency and delegates responsibilities to ensure the effective adoption and execution of all change initiatives, including new products, systems, company campaigns, and strategies.
  • Facilitates discussions among Family Members and Managers to clarify expectations, share best practices, address performance issues, and resolve outstanding questions.

Strategy

  • Initiates and establishes standards around a shared vision, realistic expectations, and celebrates achievements.
  • Considers issues comprehensively before making decisions. Implements practical, timely solutions while exercising innovation and creativity.
  • Designs and executes the annual business strategy, including actionable steps to achieve the plan. Sets performance targets, establishes goals, and measures progress throughout.
  • Stays informed about macro and micro-environments to understand external influences and the unique opportunities within their restaurant and community.
  • Recognizes shifts in customer preferences and adjusts service delivery to meet evolving demands.

Experience and Demonstrated Behaviors

  • Growth mindset
  • Entrepreneurial spirit
  • Self-starter
  • A minimum of 5 years of leadership experience
  • Progressive business leadership/management experience
  • Community engagement
  • Results-oriented