Patient Access Programs Supervisor

2 days ago

Lehi, Utah, United States SmithRx Full time
Job Title: Patient Access Programs Supervisor

Job Summary:

We are seeking a highly skilled Patient Access Programs Supervisor to join our team at SmithRx. As a key member of our Patient Access Team, you will be responsible for overseeing the operational efficiency of our team responsible for procuring medications through drug manufacturers and for enrollment of patient members in drug savings programs.

Key Responsibilities:

  • Directly manage, coach, and mentor a team of Patient Access Specialists to ensure they have the necessary skills and knowledge to provide exceptional service to our patient members.
  • Recruit and hire new team members to support the growth and expansion of our Patient Access Team.
  • Lead training and onboarding for all new team members to ensure they are equipped to handle the demands of the role.
  • Provide day-to-day supervision, support, and escalation path for Patient Access Specialists on your team.
  • Manage team to meet target KPIs associated with our patient advocate teams, ensuring efficient allocation of operational center resources and maintaining high performance standards.
  • Identify and drive areas for operational process improvements to support scale and growth.
  • Cross-functional collaboration with other departments to ensure seamless communication and coordination.

Requirements:

  • At least 2 years of management experience in a healthcare setting.
  • HS diploma or GED or equivalent work experience.
  • Previous experience helping patients/members with healthcare.
  • Experience in conflict resolution.
  • Passion for mentoring and helping team members with career pathing and skills enhancement.
  • Solutions-oriented problem solver driven by creating operational efficiencies.
  • Excellent written and verbal communication skills.
  • Experience working at a fast-growing startup is a plus.
  • Previous experience with patient drug advocacy is a plus.
  • Previous experience with healthcare, pharmacy benefits, and/or claims processing a plus.

What We Offer:

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance.
  • Flexible Spending Benefits.
  • 401(k) Retirement Savings Program.
  • Short-term and long-term disability.
  • Discretionary Paid Time Off.
  • 12 Paid Holidays.
  • Wellness Benefits.
  • Commuter Benefits.
  • Paid Parental Leave benefits.
  • Employee Assistance Program (EAP).
  • Well-stocked kitchen in office locations.
  • Professional development and training opportunities.

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