Patient Experience Coordinator

4 days ago


Lehi, Utah, United States Serenity Healthcare, LLC Full time
About the Role

We are seeking a highly motivated and empathetic Patient Experience Specialist to join our team at Serenity Healthcare, LLC. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.

Key Responsibilities
  • Develop and maintain expertise on TMS and Ketamine, with training and studies provided
  • Take ownership of all patients on your provider's schedule, ensuring seamless care and support
  • Conduct one-on-one meetings with patients to connect treatment solutions to their individual needs
  • Support healing through education, connection, and focus on TMS and Ketamine
What We Offer
  • A dynamic and supportive work environment with opportunities for rapid career growth and advancement
  • Comprehensive benefits package, including medical, dental, vision, and 401K
  • 20 days off annually, including 10 PTO days and 10 holidays
  • Access to Serenity's treatment options and cutting-edge healthcare technology
Requirements
  • High School Diploma or GED
  • 2-3+ years of experience in a full-time customer service role
  • Excellent verbal and written communication, and basic math skills
  • Well-versed in de-escalation skills and ability to connect with individuals
About Serenity Healthcare, LLC

Serenity Healthcare, LLC is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients. With evidence-based research and proven results, we are revolutionizing the field of healthcare and helping patients take back their lives with a revolutionary technological approach.



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