Patient Care Facilitator
2 weeks ago
Patient Care Facilitator
Join us in transforming the healthcare landscape – make a difference in people's lives – no prior healthcare experience necessary. At Serenity Healthcare, we are pioneering a patient-focused approach to healthcare by offering innovative TMS treatment options. We are currently looking for a Patient Care Facilitator to support our mission. Your main role will involve guiding patients through their healing journey with TMS therapy.
Important Note: This position involves working with individuals experiencing severe emotional distress, including suicidal ideation and trauma-related conditions, which may be challenging for some.
Benefits Offered
- Accelerated career progression in the healthcare sector
- Comprehensive insurance packages (Medical, Dental, Vision) and retirement plans
- Generous paid time off (20 days annually, including PTO and holidays)
- Access to Serenity's therapeutic services for employees
Key Responsibilities
- Represent Serenity Healthcare with professionalism
- Provide individualized coaching and support to patients throughout their treatment
- Complete Serenity's sponsored TMS training program
- Take responsibility for the outcomes of patient care
Required Qualifications
- High School Diploma or GED equivalent
- Strong customer service orientation
- Minimum of three years of experience in a customer service role
- Excellent communication skills, both verbal and written, along with basic mathematical abilities
- Proficient in de-escalation techniques and building rapport with individuals
About Serenity Healthcare
Serenity Healthcare is at the forefront of healthcare technology, utilizing cutting-edge medical devices to provide patients with long-lasting solutions, even when other treatments have not succeeded. Our commitment to evidence-based practices and proven outcomes drives us to empower patients to reclaim their lives through innovative healthcare solutions.
Discover More About Us
- Learn about Serenity Healthcare
- Explore the services we provide
- Hear from our patients
Work Schedule
- Full-time (7.5-hour shifts)
Office Hours: Monday-Friday: 6 am-9 pm, Saturday: 7 am-7 pm
*This position is subject to a successful criminal background check upon hiring.
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