Part-Time Night Auditor

2 days ago


Asheville, North Carolina, United States Hotel Resource Full time
Part-Time Night Auditor Job Description

We are seeking a highly skilled and detail-oriented Part-Time Night Auditor to join our team at the AC Hotel Asheville Downtown. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our hotel during the overnight hours.

Key Responsibilities:

  • Anticipate and respond to guests' needs in a timely and welcoming manner.
  • Maintain positive guest relations at all times, resolving any issues or complaints promptly and efficiently.
  • Process guest check-ins, verifying registration information and handling overbooked or 'walked' guests.
  • Accept and record wake-up call requests, communicating pertinent guest information to designated departments.
  • Resolve discrepancies on the room status report with housekeeping and train with and learn Food and Beverage operations to fill in as needed.

Requirements:

  • Previous experience working as a front desk agent or in a similar role.
  • A high school diploma or equivalent vocational training certificate.
  • Experience working at a hotel establishment (highly desired).
  • Flexible schedule to work 11pm to 7am shifts.
  • Proficiency with computers and basic math skills.
  • The ability to provide excellent customer service and maintain a professional demeanor at all times.

What We Offer:

  • Competitive compensation and benefits.
  • A tight-knit and supportive work environment.
  • Numerous opportunities for professional development and advancement.

About Us:

McKibbon Hospitality is a leading hotel management company dedicated to providing exceptional guest experiences and fostering a culture of excellence among our associates. We are committed to making a positive impact in the communities we serve and are proud to be a part of the Hotel Resource family.



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