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Part-Time Night Auditor
2 days ago
We are seeking a highly skilled and detail-oriented Part-Time Night Auditor to join our team at the AC Hotel Asheville Downtown. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our hotel during the overnight hours.
Key Responsibilities:
- Anticipate and respond to guests' needs in a timely and welcoming manner.
- Maintain positive guest relations at all times, resolving any issues or complaints promptly and efficiently.
- Process guest check-ins, verifying registration information and handling overbooked or 'walked' guests.
- Accept and record wake-up call requests, communicating pertinent guest information to designated departments.
- Resolve discrepancies on the room status report with housekeeping and train with and learn Food and Beverage operations to fill in as needed.
Requirements:
- Previous experience working as a front desk agent or in a similar role.
- A high school diploma or equivalent vocational training certificate.
- Experience working at a hotel establishment (highly desired).
- Flexible schedule to work 11pm to 7am shifts.
- Proficiency with computers and basic math skills.
- The ability to provide excellent customer service and maintain a professional demeanor at all times.
What We Offer:
- Competitive compensation and benefits.
- A tight-knit and supportive work environment.
- Numerous opportunities for professional development and advancement.
About Us:
McKibbon Hospitality is a leading hotel management company dedicated to providing exceptional guest experiences and fostering a culture of excellence among our associates. We are committed to making a positive impact in the communities we serve and are proud to be a part of the Hotel Resource family.
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