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Client Relations Specialist

2 months ago

Ann Arbor, Michigan, United States Domino Full time

About Domino's Pizza

Founded in 1960, Domino's Pizza has evolved into a prominent brand recognized for its commitment to quality and innovation. With a strong emphasis on technology, we are proud to be among the top companies in online transactions, with a significant portion of our sales generated through digital platforms. Our success story is also about empowering local entrepreneurs, many of whom began their journey with us as delivery drivers and pizza makers.

Position Overview

As a Customer Support Representative, you will play a vital role in addressing customer inquiries and concerns through various communication channels, including phone, email, and traditional mail. We seek individuals who are not only creative and adaptable but also possess a genuine passion for the Domino's brand. Full-time positions are available.

Key Responsibilities:

  • Engage with customers professionally through phone, email, or mail.
  • Utilize a customer relationship management system to process inquiries.
  • Accurately input data while adhering to service standards.
  • Conduct outbound communications to resolve customer issues.
  • Demonstrate empathy and understanding towards customer concerns.
  • Make informed decisions regarding customer reimbursements when necessary.
  • Stay updated on company policies, procedures, and product offerings.
  • Provide constructive feedback for system improvements and processes.
  • Participate in team meetings and ongoing training sessions.

Qualifications:

To excel in the Customer Support role at Domino's, candidates should meet the following criteria:

  • Availability to work evening shifts.
  • A bachelor's degree is preferred, or equivalent professional experience.
  • Prior experience in customer service is advantageous, showcasing interpersonal skills and a sincere concern for customers.
  • Proficiency in standard computer applications (e.g., Word, Excel).
  • Strong verbal and written communication abilities.
  • Capability to manage challenging and high-pressure situations effectively.
  • Creative problem-solving skills and sound decision-making abilities.
  • Flexibility, patience, and a high tolerance for varying circumstances.
  • Excellent time management and organizational skills.
  • Attention to detail and the ability to handle a high volume of inquiries.
  • Ability to document interactions while conversing with customers.

Additional Information:

Your personal information will be kept confidential in accordance with EEO guidelines.