Technical Support Specialist

2 days ago


Denver, Colorado, United States LaSalle Network Full time
Tier 2 Service Desk Technician

We are seeking a skilled Tier 2 Service Desk Technician to join our team. As a key member of our IT support team, you will be responsible for providing timely and knowledgeable assistance to clients with technical inquiries.

  • Key Responsibilities:
  • Provide exceptional customer service via phone, email, or in-person
  • Troubleshoot system failures, debug, and repair technical issues
  • Assist with staging, deployment, and reclamation of technological equipment
  • Maintain and repair peripheral devices and software configurations
  • Organize routine maintenance and upgrades, working with client timelines
  • Assist with IT special projects, including upgrades, deployments, and server/network component management
  • Respond to emergency situations on a rotational basis

Requirements:

  • Education: Associate Degree or BScs/BAs in Computer Science, Engineering, or relevant field
  • Experience: 3+ years of proven experience as an IT Technician or similar role
  • Skills:
  • Thorough knowledge of computer systems and IT components
  • Excellent interpersonal, verbal, and written communication skills
  • Diagnostic and problem-solving skills
  • Active Directory administration, including object and NTFS security management
  • Skilled in MS Windows (10) and Office 365 (Word, Excel, Outlook, PowerPoint)
  • Strong understanding of networks and experience with LAN/WAN networks
  • Ability to travel to remote locations as required

Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.



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