Technical Support Specialist

1 day ago


Denver, Colorado, United States SHAMROCK SALES INC Full time
Job Overview

The Service Technician/Technical Support role at Shamrock Sales, Inc. is a vital part of our business.

This position requires superior technical knowledge and the ability to troubleshoot, diagnose and educate on all products that we represent. These products include Lochinvar boilers and water heaters, Taco pumps and controls, tekmar controls, REHAU radiant heating systems, and many others.

You will also assist our customers in other general inquiries, e.g., finding part numbers, sizing equipment, providing price and availability, and quoting small projects.

We are proud to offer the highest quality hydronic products and provide exceptional customer service.

Main Job Tasks, Duties and Responsibilities:
  • Fielding customer inquiries for technical support on our products
  • Fielding customer inquiries for price, availability, and other general questions on our products
  • Generating quotations for small projects

Requirements and Skills:
  • Basic understanding of hydronic and snowmelt systems and controls, including boilers and all related components
  • 3-5 years of experience in technical hydronic heating, mechanical, HVAC and plumbing-related products
  • Customer service mentality, to include the critical qualities of patience and diplomacy at all times
  • Perseverance and responsiveness with manufacturers and customers
  • Ability to communicate effectively verbally and in writing, to include proper spelling and grammar
  • Understanding of troubleshooting sequence and processes
  • Understanding of basic electric circuitry

Benefits:
  • Full-Time, 40 hours per week
  • In office full time to begin, with possibility of a hybrid schedule (part office, part home) after 120 days
  • $70,000 - $85,000 per year salary range, with starting salary to be determined based on job-related knowledge, skills, and experience
  • Paid holidays
  • PTO
  • Medical, dental, vision and life insurance available
  • 401K plan
  • Discretionary annual bonus potential


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