Technical Support Specialist
3 weeks ago
Company Overview:
Pax8 is the leading cloud-based technology marketplace, dedicated to simplifying the cloud journey for its partners. By integrating technology, business intelligence, and proactive service, Pax8 delivers an unparalleled experience. With a focus on innovation and customer satisfaction, Pax8 serves thousands of partners through the indirect sales channel, aiming to build the technology marketplace of the future.
Compensation:
The estimated salary for this role starts at $50,000 or more, depending on experience and qualifications. As a Technical Support Engineer at Pax8, you will be part of a dynamic and high-energy startup organization, where you can make a meaningful impact on the business.
Job Description:
The Technical Support Engineer plays a crucial role in interacting with our partners through multiple communication channels, providing technical support and escalation assistance on the vendors we have on our line card. This includes creating product knowledge documentation and contributing to team-specific products and technologies.
Key Responsibilities:
- Manage daily cases assigned
- Log into phone and case management systems according to schedule
- Resolve routine technical cases efficiently using technical knowledge of our various Stax solutions
- Escalate cases to upper-tier engineers and/or vendors when appropriate
- Oversee escalated support cases until resolution
Maintain Product and Knowledge Specialization:
- Develop and maintain knowledge around products specific to your team
- Collaborate with vendors to stay updated on information that may affect the team
What We're Looking For:
We seek candidates with at least two years of related experience in the technical support field, preferably with MSP-specific experience. Key skills include proficiency in managing email and team communication, strong customer service communication skills, excellent analytical and problem-solving skills, self-motivation, strategic creativity, and a drive for executional excellence.
Benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
-
Technical Support Specialist
13 hours ago
Denver, Colorado, United States Verint Systems Full timeAbout the Role: We are seeking a skilled Technical Support Specialist to join our team at Verint Systems. As a valued member of our Fraud and Security Solutions (FSS) Technical Support team, you will provide technical assistance to integrators/partners, customers, field engineers, technicians, and product support personnel.
-
Technical Support Specialist
2 weeks ago
Denver, Colorado, United States Alerio Technology Group Full timeJob Title: Technical Support SpecialistAbout Us: Alerio Technology Group is a leading provider of IT services to K-12 Charter and Private Schools, as well as commercial enterprises.Position Overview: We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to our...
-
Technical Support Specialist
2 weeks ago
Denver, Colorado, United States Alerio Technology Group Full timeWe are seeking a talented Technical Support Specialist to join our team at Alerio Technology Group.Job SummaryThis is a unique opportunity for an IT professional to provide technical support to Faculty, Staff and Students in a K-12 campus environment. The ideal candidate will have excellent communication skills and be able to troubleshoot technical issues...
-
Technical Support Specialist
2 weeks ago
Denver, Colorado, United States Alerio Technology Group Full timeAt Alerio Technology Group, we are seeking a highly skilled Desktop Support Specialist to join our team. This role will involve providing technical support to Faculty, Staff and Students in K-12 campus environments.Key ResponsibilitiesProvide daily technical support for desktop devices, Google Classroom tools, Chromebooks, Windows and Mac-based labs, and...
-
Technical Support Specialist
2 weeks ago
Denver, Colorado, United States F2Onsite Full timeJob SummaryF2OnSite, the fastest growing IT field services company in the United States, seeks a skilled Technical Support Specialist to join our team. The ideal candidate will have strong technical expertise and excellent communication skills.About UsWe specialize in hardware break/fix services, migrations, installations, and deployments for clients across...
-
Technical Support Specialist II
3 weeks ago
Denver, Colorado, United States Contact Government Services, LLC Full timeAbout the RoleThis is an exciting opportunity for a Technical Support Specialist II to join our team at Contact Government Services, LLC. As a senior-level professional, you will be responsible for providing technical support and guidance to clients, with a focus on Relativity database management.ResponsibilitiesProvide technical support and guidance to...
-
Technical Support Specialist
2 weeks ago
Denver, Colorado, United States SWANSON RINK Full timeJob Overview">Swanson Rink is seeking a skilled Technical Support Specialist to join our IT team. As a key member of our technical staff, you will provide expert support to end-users, setup computer workstations, and configure hardware and software according to standard procedures.Salary Range: $28.75 - $34.25 per hour, based on experience, knowledge,...
-
Technical Field Support Specialist
2 weeks ago
Denver, Colorado, United States Rad Source Technologies Full timeJob OverviewWe are seeking an experienced self-driven Technical Field Support Specialist to join our team at Rad Source Technologies, Inc. The successful candidate will provide on-site and remote support of complex electrical and mechanical equipment to our customers worldwide.The ideal candidate will have a strong background in electro-mechanical devices,...
-
Denver, Colorado, United States Verint Systems Full timeJob OverviewVerint Systems Inc. is seeking a skilled Technical Support Specialist to join our Fraud and Security Solutions (FSS) team. This full-time position offers a competitive salary range of $60K - $68K annually, plus comprehensive benefits.About the RoleThis technical support specialist will provide expert assistance to customers and partners, ensuring...
-
Technical Support Specialist
3 weeks ago
Denver, Colorado, United States B-D Company Full timeB-D Company is looking for a highly motivated Technical Support Specialist to join our team in Sparks, MD. As a member of the Global Technical Services Team, you will be responsible for providing technical support services including installation, maintenance and repair of BD medical systems and components.About UsWe are a leading global medical technology...
-
Technical Support Specialist
2 weeks ago
Denver, Colorado, United States Dynatrace Full timeAbout the RoleOur company, Dynatrace, is seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for troubleshooting our platform for clients, working in various technical environments, and languages throughout the digital ecosystem.This role offers continuous opportunities to learn new...
-
Technical Lead, Homeownership Transformation
2 weeks ago
Denver, Colorado, United States Technical Integrity Full timeJob OverviewWe are seeking a highly experienced engineering leader to join our mission-driven team in Denver, CO. As the Vice President of Engineering (VPE), you will lead a talented team of engineers, data specialists, and security professionals to deliver innovative solutions that transform how people buy, own, and manage their homes.The ideal candidate...
-
Technical Support Expert
2 weeks ago
Denver, Colorado, United States Propeller Full timeEmpowering Customers through Drone TechnologyThe role of a Hardware Support Specialist at Propeller is to ensure that our customers can accurately track, map, and measure their earthwork sites using our drone technology. As part of our Customer Success Team, you will be the expert in data collection, supporting our field-based customers with technical and...
-
Technical Support Specialist for HMIS Systems
13 hours ago
Denver, Colorado, United States The Salvation Army Full timeAbout This OpportunityWe seek a highly skilled System Oversight and Support Specialist to provide technical assistance and data entry oversight to HMIS end users. As part of our team, you will collaborate with program staff to enhance data quality and program performance.Job Description:Key Responsibilities:Technical Assistance: Deliver expert guidance on...
-
Technical Support Specialist
2 weeks ago
Denver, Colorado, United States State of Colorado Full timeJob OverviewThe State of Colorado is seeking an experienced IT Support Analyst to join our team. As a key member of our Information Technology Support team, you will provide technical support and assistance to our diverse professional customer base.About the JobThis full-time position offers a competitive salary range of $50,000 - $70,000 per year, with...
-
IT Technical Support Specialist
2 weeks ago
Denver, Colorado, United States Alerio Technology Group Full timeJob OverviewAlerio Technology Group is seeking a skilled Desktop Support and Helpdesk Technician to join our team. As a critical member of our technical support staff, you will be responsible for delivering top-notch IT services to our clients across the K-12 Charter and Private Schools, as well as commercial enterprises.We offer a competitive salary range...
-
Denver, Colorado, United States Jobot Full timeEstablished in Denver, we are a leading upstream Oil & Gas Exploration and Production company.OverviewWe offer a competitive salary package that includes:$85,000 - $125,000 per yearJob DescriptionAs our Technical Support Specialist, you will be responsible for providing technical assistance and support for incoming queries and issues related to computer...
-
Technical Solutions Specialist
1 month ago
Denver, Colorado, United States B-D Company Full timeWe are seeking a highly skilled Technical Solutions Specialist to join our team at B-D Company.Job Description SummaryBecoming a Technical Solutions Specialist means being part of a team that values technical expertise, strong communication skills, and customer satisfaction. As a key member of our Global Technical Services Team, you will be responsible for...
-
Technical Support Specialist
3 weeks ago
Denver, Colorado, United States SHAMROCK SALES INC Full timeJob OverviewThe Service Technician/Technical Support role at Shamrock Sales, Inc. is a vital part of our business.This position requires superior technical knowledge and the ability to troubleshoot, diagnose and educate on all products that we represent. These products include Lochinvar boilers and water heaters, Taco pumps and controls, tekmar controls,...
-
Technical Support Specialist
3 weeks ago
Denver, Colorado, United States Contact Government Services, LLC Full timeJob Description: We are seeking a highly skilled Senior Systems Administrator II to join our team supporting a wide-ranging technical support initiative for a large Federal agency. The ideal candidate will have significant Relativity experience and be able to create and refine Relativity ARM workflows and standard operating procedures.