Head of Laundry Operations

2 weeks ago


Charleston, West Virginia, United States The Mills House Hotel Full time

Property Overview:

The Mills House Grand Hotel presents a remarkable opportunity for candidates eager to join a historic and esteemed hospitality team. Nestled in a vibrant locale, our hotel is renowned for its rich legacy and sophisticated charm, offering a distinctive and upscale experience for our guests. As a member of our team, you will engage in a lively and dynamic environment, delivering outstanding service and crafting unforgettable experiences for our clientele. With pathways for professional advancement, continuous training, and a nurturing work culture, Mills House Grand Hotel is the ideal setting to enhance your career in hospitality. Become part of our dedicated team and help uphold the legacy of our iconic establishment.

Position Overview:
The Head of Laundry Operations is tasked with overseeing the laundry department, ensuring high morale among the staff, instructing team members on machinery operation, providing effective coaching or counseling, consistently meeting departmental standards, and promoting the hotel’s service standards and policies.

Key Responsibilities:

  • Customer Service: Uphold service quality standards that impact guest satisfaction; address guest inquiries or issues promptly and professionally.
  • Work Ethic: Adhere to hotel standards regarding work procedures, attire, grooming, attendance, and punctuality; ensure timely reporting to work and returning from breaks; provide advance notice for anticipated absences; accept work assignments with a positive attitude.
  • Professional Development: Embrace opportunities to acquire new skills, enhance performance, or cross-train for various hotel roles; tackle routine challenges that arise on the job; seek clarification when uncertain about tasks; learn new skills efficiently.
  • Safety and Security: Remain vigilant regarding hazards and diligently follow hotel safety, security, and emergency protocols; propose improvements to safety conditions to minimize accidents and injuries; engage in safety committees or special safety projects; actively identify and report potential security risks or hazardous situations.
  • Laundry Management: Ensure an adequate supply of linens to meet hotel demands; operate washing and drying machines according to established procedures; fold, stack, and store linens in accordance with hotel standards; manage damaged linens for disposal per hotel guidelines.
  • Team Leadership: Foster high morale among laundry staff; educate team members on machinery and chemical usage; encourage input from the laundry team; provide effective coaching and counseling; consistently meet departmental standards; address employee concerns as they arise; understand and apply hotel human resources policies; treat all employees equitably; maintain appropriate staffing levels based on workload; advocate for hotel service standards and policies.

Qualifications:

  • Effective communication skills with both the public and fellow employees.
  • Prior experience in hotel laundry or housekeeping preferred.
  • Supervisory experience is advantageous.
  • Fluency in spoken and written English.
  • No employee should pose a direct threat to the health or safety of themselves or others.

Benefits:
As part of Davidson Hospitality Group, an award-winning full-service hospitality management company, we offer a comprehensive benefits package designed to enhance the lives and well-being of our team members and their families. Our benefits include:

  • Three tiers of medical coverage
  • Dental and vision coverage
  • 24/7 telehealth services
  • Complimentary maintenance medications
  • Pet insurance
  • Hotel discounts
  • Tuition reimbursement
  • Paid time off (including vacation, sick leave, bereavement, and holidays)
  • 401K matching

At Davidson, working is more than just a job; it’s a calling. It’s a blend of career and revolution, where every role contributes to redefining quality hospitality for our guests, clients, partners, and each other.

Equal Opportunity Employer: Davidson Hospitality is committed to diversity and inclusion in the workplace. We are a drug-free workplace and require pre-employment drug testing and background checks. We participate in E-Verify.



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