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Housekeeping Operations Manager

2 months ago

Charleston, West Virginia, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Shaner Hotel Group. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service are maintained throughout our properties.

Key Responsibilities
  • Leadership and Supervision: Direct and supervise a team of housekeeping staff to ensure efficient and effective operation of the department.
  • Quality Control: Conduct regular inspections to ensure that all areas of the hotel meet our high standards of cleanliness and maintenance.
  • Guest Satisfaction: Handle guest complaints and concerns in a professional and courteous manner, ensuring that all guests receive a high level of service.
  • Training and Development: Provide training and guidance to housekeeping staff to ensure they have the skills and knowledge needed to perform their duties effectively.
  • Operational Efficiency: Monitor and analyze departmental operations to identify areas for improvement and implement changes to increase efficiency and productivity.
  • Communication: Maintain effective communication with other departments, including front office, maintenance, and laundry, to ensure seamless operation of the hotel.
Requirements
  • Experience: Prior housekeeping experience in the hospitality industry, with supervisory experience preferred.
  • Education: High school graduate or equivalent, some college preferred.
  • Skills: Ability to read and interpret documents, such as safety rules and operating instructions; ability to communicate effectively with guests, management, and staff; knowledge of proper cleaning techniques and chemical handling requirements.
About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services to investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.