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Laundry Operations Manager

2 months ago

Charleston, West Virginia, United States The Mills House Hotel Full time

Job Summary:

The Mills House Hotel is seeking a highly skilled and experienced Laundry Operations Manager to oversee the daily operations of our laundry department. As a key member of our hotel team, you will be responsible for ensuring the highest standards of cleanliness and quality in our laundry services.

Key Responsibilities:

  • Customer Service: Provide exceptional service to our guests by ensuring their laundry needs are met in a timely and professional manner.
  • Work Habits: Maintain a high level of productivity and efficiency in the laundry department, adhering to hotel standards for work procedures, dress, grooming, attendance, and punctuality.
  • Personal Development: Stay up-to-date with the latest laundry technologies and best practices, and participate in ongoing training and development opportunities to improve performance and skills.
  • Safety and Security: Ensure a safe and secure working environment by adhering to hotel safety protocols and procedures, and reporting any hazards or incidents to management.
  • Laundry Operations: Oversee the daily operations of the laundry department, including the management of laundry staff, equipment, and supplies.
  • Supervision: Provide guidance and support to laundry staff, and ensure that they are equipped to provide exceptional service to our guests.

Requirements:

  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with guests, staff, and management.
  • Laundry Experience: Previous experience in a laundry or housekeeping role, with a strong understanding of laundry operations and procedures.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and inspire a team to deliver exceptional results.
  • Language Skills: Fluency in English, with the ability to communicate effectively with guests and staff.

Benefits:

  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the hotel.
  • Hotel Discounts: Discounts on hotel services and amenities.
  • Tuition Reimbursement: Tuition reimbursement program for continuing education and professional development.