Manufacturing Technical Support Specialist

11 hours ago


Pittsburgh, Pennsylvania, United States KOBOLD Instruments Full time
About KOBOLD Instruments

We're a leading manufacturer of industrial instrumentation products, dedicated to helping our customers measure what matters to them. With a wide range of solutions spanning over 300 product lines, we've established ourselves as a trusted partner in the industry.

Job Summary

We're seeking a highly skilled Technical Support Specialist to join our team. As a key player in our customer success, you'll be responsible for providing quality post-sales product phone support, handling returns, repairs, and calibrations, and working closely with our customers to deliver optimum solutions.

Key Responsibilities
  • Provide exceptional technical support to our customers, ensuring their needs are met and exceeded.
  • Oversee the handling of returns, repairs, and calibrations, including quoting, documenting, and determining replacement strategies.
  • Perform repairs and calibrations, using your hands-on technical ability and selecting the best methods to credit, repair, and/or replace returned items.
  • Collaborate with our customers to deliver solutions, leveraging your technical acumen and attention to detail.
Requirements

We're looking for a service-oriented individual with a strong technical background, excellent communication skills, and a passion for our innovative suite of industrial instrumentation products. A working knowledge of programming software and Microsoft Office Suite is ideal. An associate or technical degree in electronics or mechatronics is required, or equivalent work experience of 10+ years with a manufacturing background.

What We Offer

We value accountability and bringing your best every single day. As a member of our team, you'll have the opportunity to work with a talented group of professionals, contribute to our company's success, and grow your career in a dynamic and challenging environment.



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