Technical Support Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States Evertz Microsystems Full time

As a pivotal contact for our clientele, you will significantly shape their perception of Evertz Microsystems. This role presents a dynamic blend of technical expertise and customer engagement, addressing inquiries related to our products, installations, and systems.

Key Responsibilities:

  • Provide technical guidance to clients concerning operational challenges, software updates, and routine maintenance.
  • Evaluate the customer's application of our products; troubleshoot and diagnose issues through investigation or simulation to identify the underlying cause.
  • Propose solutions using varying levels of technical terminology suited to the customer's understanding in a prompt, clear, and professional manner.
  • Facilitate communication between customer service and other departments by collaborating to resolve client issues and relaying customer feedback.
  • Assist in the creation of product documentation by generating or authoring user manuals and supplying the technical writing team with relevant information, including connection diagrams, FAQs, application notes, best practices, and integration details with other manufacturers' products.
  • Install products or systems at client locations and conduct training sessions for customers, both domestically and internationally.
Qualifications:
  • Diploma in Electrical, Electronic, or Computer Electronic Technology is essential.
  • Experience with server hardware, Linux operating systems, and network configurations is advantageous.
  • Relevant experience in a similar role will be considered beneficial.
  • A strong commitment to customer service and excellence.
  • A genuine interest in technology and a willingness to learn about new software and hardware products.
  • Excellent verbal and written communication skills.
  • Self-motivated with a desire to contribute positively to a dynamic team.
  • Strong problem-solving skills and adaptability to changing circumstances.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Willingness to travel internationally and work independently with minimal supervision.
  • 1-2 years of experience with broadcast or post-production products is a plus.
  • A valid driver's license is required.
What We Offer:
  • Competitive compensation package.
  • Comprehensive benefits plan.
  • Company-contributed retirement plan.
  • Support for work-life balance.
  • Opportunities for career advancement.
  • Casual work environment.
About Evertz Microsystems:

Evertz Microsystems is a prominent global manufacturer of broadcast equipment and solutions that facilitate content delivery across various platforms, including television, on-demand services, and mobile devices. We specialize in providing complete end-to-end solutions for all facets of broadcast production, encompassing content creation, distribution, and delivery.

Recognized as an innovator in the industry, Evertz offers cutting-edge solutions that are unparalleled in both hardware and software. Our products and solutions are utilized in major broadcast facilities worldwide, serving a diverse clientele that includes telecommunications companies, satellite providers, cable television operators, and IPTV services.

With a workforce exceeding 2,000 employees, including hardware and software engineers, Evertz stands as a leader in the broadcast sector. Our global footprint includes offices in multiple countries, and we are proud to be recognized among Canada's 50 Best Managed Companies, highlighting our commitment to excellence and corporate success.

Evertz is dedicated to ensuring equal employment opportunities for all individuals, including those with disabilities. We strive to provide accommodations during the recruitment process upon request.

Thank you for considering a career with Evertz Microsystems.

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