Advanced Technical Support Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States PGH Networks Full time

Welcome to PGH Networks

We are a prominent technology firm committed to delivering exceptional computer and technology support solutions tailored for businesses in the region. At PGH Networks, our mission is to elevate technology standards while ensuring outstanding customer service. Our extensive offerings encompass Unified Communications, Cloud Solutions, Security, Networking, Voice, Video, and Virtualization services.

Position Overview: Advanced Technical Support Specialist

The Advanced Technical Support Specialist is essential in providing expert technical assistance and troubleshooting support to end-users. This role involves addressing intricate technical challenges that exceed Tier 1 support capabilities and coordinating with the relevant teams or vendors for issue resolution when required. The ideal candidate will demonstrate superior customer service skills, efficiently diagnose technical problems, and offer customized solutions that meet organizational needs.

Essential Qualifications:

  • Associate's degree in Information Technology or a related discipline
  • Minimum of 2 years of experience in helpdesk or technical support roles
  • Strong analytical skills and meticulous attention to detail
  • Exceptional verbal and written communication abilities
  • Capability to work independently as well as collaboratively within a team
  • Proficiency in Microsoft Office Suite and Windows operating systems


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