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Technical Support Analyst

2 months ago

Pittsburgh, Pennsylvania, United States eNGINE Full time

eNGINE specializes in building Technical Teams. As a Solutions and Placement firm, we draw from extensive experience with Technical professionals. Our focus is on fostering continuous learning and engaging with the markets we serve, the talent we represent, and the teams we develop. Our Consulting Workforce is encouraged to find career satisfaction through challenging projects, flexible schedules, and opportunities for paid training and certifications. Successful outcomes begin and end with eNGINE.

eNGINE is currently looking for a Software Support Specialist to join a role within the sports technology sector. This individual will be responsible for providing support for mobile applications and identifying potential solutions for issues raised by clients or end users. Flexibility to work onsite and during weekends is required. A minimum of 1 year of relevant experience is necessary.

Key Responsibilities:

  • Diagnose and resolve issues reported by clients or end-users, and recommend effective solutions.
  • Develop and manage monitoring systems that focus on symptoms rather than merely detecting outages.
  • Verify daily that all content and information in our client's applications is up-to-date, particularly on game days.
  • Conduct daily testing of applications and features to ensure optimal functionality.

Please note that this position does not offer C2C or sponsorship opportunities.