Member Engagement Specialist

2 weeks ago


Marina del Rey, California, United States NeueHouse Full time

About NeueHouse
NeueHouse is a premier work and social club where innovative thinkers and creatives converge. Our community is united by a shared aspiration to lead a creative lifestyle, enhanced by an exceptional experience that merges work and social interaction within our iconic spaces, distinguished design, and engaging cultural programming.

Our Locations
NeueHouse proudly operates three iconic venues:

  • Madison Square House: Nestled in New York's historic Flatiron District, this location has a rich history as a former auction house for international artists.
  • Hollywood House: Located on Sunset Boulevard, this celebrated venue was the original home of CBS Studio, where legendary artists made their mark.
  • Venice Beach House: A cultural hub that once inspired influential creatives, this location serves as a vibrant work and social space for the Venice community.

The Role
The Membership Experience Associate plays a pivotal role in our Venice Beach location, serving as a key point of contact for members, guests, and team members. Reporting to the Membership Manager, this position sets the standard for exceptional service.

Key Responsibilities
As a Membership Experience Associate, you will:

  • Foster a welcoming atmosphere that embodies our core values of generosity, authenticity, curiosity, and kindness.
  • Provide professional and engaging service to all members and guests.
  • Oversee the Front Desk and ensure a smooth flow of guest and member interactions.
  • Assist with member and guest registration, meeting room preparations, and maintenance of shared spaces.
  • Utilize various systems for member engagement and communication.
  • Address member inquiries and support technical needs as required.
  • Facilitate introductions between members to enhance community connections.

Qualifications
We seek candidates who possess:

  • Exceptional customer service skills and effective communication abilities.
  • Flexibility to work varied hours, including weekends and holidays.
  • Strong attention to detail and the ability to anticipate member needs.
  • A collaborative spirit and the ability to work well within a team.
  • A background in hospitality, design, or creative industries is preferred.

Physical Requirements
This role requires standing for extended periods, walking, and the ability to lift and carry up to 10 pounds. Reasonable accommodations may be made for individuals with disabilities.

Compensation and Benefits
The anticipated hourly rate for this position is $21.00, along with a comprehensive benefits package including health care, retirement plans, and paid time off.

Diversity Commitment
NeueHouse is dedicated to fostering diverse and inclusive communities and provides equal employment opportunities to all qualified applicants.



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