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Member Engagement Specialist

2 months ago


Marina del Rey, California, United States NeueHouse Full time
Position Overview

NeueHouse is a distinguished work and social club that serves as a hub for creatives and thought leaders to convene and collaborate. Our members share a common goal of pursuing a creative lifestyle, supported by an exceptional experience that seamlessly integrates work and social interaction within our iconic venues, featuring timeless design, engaging cultural programming, and exceptional hospitality.

Our Locations
NeueHouse proudly operates three iconic venues:

  • Our Madison Square (MSQ) House, located in New York's renowned Flatiron District, has a rich history as the former home of Tepper Galleries, a notable auction house for international artists and collectors.
  • Our Hollywood House (HWD), situated on Sunset Boulevard, is a celebrated architectural landmark that once housed the original CBS Studio, where legendary artists forged their legacies.
  • Our Venice Beach House (VB) has been a creative sanctuary for influential figures in art and entertainment, and now serves as a vibrant work and cultural hub for the Venice creative community.

Role Responsibilities

The Membership Experience Associate plays a pivotal role in our Venice Beach location, acting as a key point of contact for members, guests, and team members. Reporting to the Membership Manager, this position establishes the standard for service excellence.

As the first point of contact for our vibrant creative community, the Membership Experience Associate is responsible for:

  • Welcoming members and visitors, managing member and guest registration, and preparing meeting spaces for use.
  • Maintaining shared member areas and amenities, ensuring a clean and inviting environment.
  • Facilitating effective communication between members and staff, acting as the central hub for inquiries and requests.
  • Utilizing various systems for member management and event coordination.
  • Providing assistance with technical needs and ensuring a seamless experience for all members.

Candidate Profile

We seek individuals who are:

  • Empathetic and detail-oriented, with a passion for fostering connections among our community.
  • Skilled in delivering friendly and professional service to all members and guests.
  • Capable of managing multiple tasks while maintaining a positive demeanor.
  • Flexible in working hours, including evenings and weekends as required.
  • Experienced in hospitality or creative industries, with a strong network preferred.

Physical Requirements

  • Ability to stand for extended periods, walk, and perform various physical tasks.
  • Frequent reaching, balancing, and occasional lifting of items up to 10 pounds.

Compensation and Benefits

The anticipated hourly rate for this position is $21.00, with a commitment to equitable compensation and benefits for our team members.

Diversity Commitment: NeueHouse is dedicated to fostering diverse and inclusive communities, providing equal employment opportunities to all qualified applicants.