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Community Engagement Specialist

2 months ago

Marina del Rey, California, United States NeueHouse Full time

About NeueHouse
NeueHouse is a premier work and social club designed for creatives and thought leaders to connect and thrive. Our members share a passion for a creative lifestyle, enhanced by a unique experience that blends work and social interactions within iconic spaces, timeless aesthetics, and enriching cultural programming. NeueHouse represents the forefront of innovation and creativity.

Our Locations
NeueHouse proudly operates three distinctive properties in major cultural hubs:

  • Madison Square House: Nestled in the historic Flatiron District, this location has a rich legacy, previously serving as the home of Tepper Galleries, a renowned auction house.
  • Hollywood House: Located on Sunset Boulevard, this celebrated site was the original CBS Studio, a landmark where legendary artists shaped the entertainment landscape.
  • Venice Beach House: A vibrant cultural hub, this location has been a creative sanctuary for influential figures in art and entertainment, now revitalized for the Venice community.
Position Overview

The Membership Experience Associate plays a pivotal role in fostering connections within our Venice Beach location. Reporting directly to the Membership Manager, this position exemplifies the standard of service for all members, guests, and team members.

As the first point of contact, the Membership Experience Associate is responsible for welcoming members and visitors, managing registrations, coordinating meeting spaces, and ensuring the upkeep of communal areas and amenities. This role acts as the central communication hub for both internal and external interactions.

Key Responsibilities
  • Promote a culture aligned with our core values of generosity, authenticity, curiosity, and kindness.
  • Deliver professional, friendly, and engaging service to all members and guests.
  • Maintain the front desk and guest waiting areas, ensuring a welcoming environment.
  • Manage member and guest check-ins efficiently.
  • Gain insights into various departments through cross-training on essential systems.
  • Facilitate timely connections between guests and members.
  • Communicate member needs effectively to ensure satisfaction.
  • Assist the IT team with member technical inquiries.
  • Handle incoming communications and direct them appropriately.
  • Manage mail and messenger services accurately.
  • Engage in conversations about events and amenities with members and guests.
  • Act as a positive ambassador for the NeueHouse brand.
  • Encourage networking among members for social and professional growth.
  • Adhere to departmental policies and safety protocols.
  • Perform additional duties as assigned.
Candidate Profile
  • Exceptional customer service and communication skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong critical thinking skills with attention to detail.
  • Collaborative mindset and ability to work well within a team.
  • Diverse educational and professional backgrounds are valued.
  • Experience in hospitality, design, or creative industries is a plus.
Physical Requirements
  • Ability to stand for extended periods and perform various physical tasks.
  • Occasional lifting of up to 10 pounds may be required.
Compensation and Benefits
The anticipated hourly rate for this position is $21.00. NeueHouse is dedicated to providing equitable compensation and comprehensive benefits to our team members.

Diversity Commitment
NeueHouse is committed to fostering diverse and inclusive communities, offering equal employment opportunities to all qualified candidates.