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Community Engagement Specialist
2 months ago
NeueHouse is a premier work and social club where innovative thinkers and creators converge. Our vibrant community is united by a shared passion for creativity, enhanced by a unique experience that merges professional and social environments through stunning architecture, classic design, engaging cultural events, and exceptional hospitality. NeueHouse: Home of the New.
Our Locations
NeueHouse operates across three iconic venues:
- Our Madison Square (MSQ) House, located in the historic Flatiron District, was once the site of Tepper Galleries, a renowned auction house for international art collectors in the 1930s.
- Our Hollywood House (HWD), situated on Sunset Boulevard, is celebrated for its rich history as the original CBS Studio, where legendary artists like Orson Welles and Lucille Ball made their mark.
- Our Venice Beach House (VB) has been a creative sanctuary for influential figures in art and entertainment, and now serves as a cultural hub for the Venice creative community.
Role Summary
In support of our Venice Beach location, the Member Experience Associate plays a pivotal role in fostering connections within NeueHouse. Reporting to the Membership Manager, this position establishes the benchmark for service excellence for all members, guests, vendors, and team members.
As the face of our community, the Member Experience Associate is responsible for welcoming members and visitors, managing member and guest registrations, organizing meeting spaces, maintaining shared areas, and serving as the primary communication link for both internal and external interactions.
Key Responsibilities
- Promote the culture of NeueHouse, embodying our core values of generosity, authenticity, curiosity, and kindness while fostering an atmosphere of creativity and high-quality service.
- Deliver consistently professional, friendly, and engaging service to all members and guests.
- Oversee the Front Desk, guest waiting area, and Membership desk to ensure a welcoming environment.
- Manage the flow of guests and members, including check-ins and notifications of arrivals.
- Gain exposure to various departments within NeueHouse, with training on essential systems such as Tripleseat, Resy, Nexudus, Splash, Toast, and the NeueHouse Mobile App.
- Facilitate timely connections between guests and members using internal communication tools.
- Effectively communicate member needs to ensure satisfaction.
- Assist the IT team in addressing member technical inquiries.
- Handle incoming calls and direct communications appropriately.
- Manage incoming mail and coordinate messenger services.
- Engage with members and guests regarding events, programs, and amenities offered.
- Act as a positive ambassador for the NeueHouse brand.
- Facilitate introductions between members for networking and social opportunities.
- Adhere to departmental policies and safety protocols.
- Perform additional duties as assigned.
Candidate Profile
- Exceptional customer service skills.
- Strong communication abilities, both written and verbal.
- Flexibility to work varied hours, including weekends and holidays.
- Critical thinking skills with a keen attention to detail, capable of anticipating member needs and resolving issues calmly.
- A collaborative spirit, able to work effectively with team members.
- Diverse educational and professional backgrounds are valued.
- A network in hospitality, design, or creative industries is a plus.
Physical Requirements
- Ability to stand for extended periods, walk, and use hands for various tasks.
- Frequent reaching, balancing, stooping, and bending.
- Occasional climbing and kneeling may be required.
- Ability to lift and carry items up to 10 pounds.
Accommodations may be made for individuals with disabilities to perform essential functions.
Compensation and Benefits
- Hourly Rate: $21.00
- Comprehensive Health Care Plan (Medical, Dental & Vision)
- Retirement Plan Options (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Caregiver Leave
- Short and Long Term Disability
- Training and Development Opportunities
- Wellness Resources
Diversity & Inclusion: NeueHouse is dedicated to fostering diverse and inclusive communities, providing equal employment opportunities to all qualified applicants and employees without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other legally protected status.