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Application Support Specialist

1 month ago

Reston, Virginia, United States Mitchell Martin Inc. Full time

Job Title: Senior Application Support Engineer

Work Schedule: Hybrid - 3 days onsite

Years of Experience: 10+ years in Application Support

Location: Near MetroPark train station (Iselin, NJ)

Job Description:

The Mitchell Martin Inc. team is seeking a highly skilled Senior Application Support Engineer to provide top-notch support for our market operations applications. As a key member of our support team, you will be responsible for resolving user inquiries, troubleshooting production incidents, and collaborating with vendors to ensure seamless application performance.

Key Responsibilities:

  • Provide L1/L2 support, resolving user inquiries and handling production incidents.
  • Troubleshoot and resolve issues with Tidal job failures and production incidents.
  • Collaborate with vendors to support various applications in the market operations space.
  • Support disaster recovery (DR) flips and coordinate efforts across teams.
  • Work with business users to run reports and query databases for data reviews.
  • Document and maintain support knowledge in Confluence.
  • Assist in user access reviews, audit reviews, and IDM (Identity Management) reviews.
  • Support applications involved in settlement, collateral, and regulatory reporting, as well as derivatives products.
  • Multitask and manage several ongoing issues simultaneously.

Required Skills:

  • Strong proficiency in SQL, ETL, Linux, and Windows environments.
  • Experience with user access, audit, and IDM reviews.
  • Familiarity with application support tools and processes (Tidal, Murex, Smartloan, Loanet, Broadridge).
  • Excellent troubleshooting, communication, and multitasking abilities.
  • Experience with financial products and applications related to market operations, settlement, and regulatory reporting.

This role requires excellent written and verbal communication skills, attention to detail, and the ability to work in a fast-paced, hybrid work environment.