UKG Application Support Specialist
4 weeks ago
As a UKG Application Support Specialist at Softworld, a Kelly Company, you will be part of a cross-functional team responsible for troubleshooting complex problems across multiple domains. Your primary focus will be on addressing end-user support tickets through the use of the ServiceNow platform. Additionally, you may be called upon to assist with current UKG Workforce Central design, build, and testing for any needed changes to system configuration.
Key Responsibilities:
- Address end-user support tickets through ServiceNow
- Assist with UKG Workforce Central design, build, and testing
- Translate business requirements into technical solutions
- Update and provision UKG application access
Requirements:
- History of UKG WFC application support
- Strong understanding of using ticketing applications like ServiceNow
- Excellent critical and analytical thinking skills
- Excellent customer service skills
- Advanced troubleshooting and critical thinking skills
- Excellent organizational and project management skills
Preferred Qualifications:
- Experience with UKG Workforce Central modules and application administration
- Experience with application integrations
- Experience with major projects or system upgrades within a large healthcare system or enterprise
- Understanding of finance and payroll operations
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