Application Support Specialist
1 month ago
Vertex Solutions Inc. is seeking a skilled Application Support Analyst to join our team.
Key Responsibilities:
- Provide technical support for various applications, ensuring seamless functionality and resolving issues promptly.
- Lead the triaging of production support tickets, utilizing advanced critical thinking and comprehension skills.
- Leverage knowledge of the P&C insurance industry, SQL Relational Database, and API to deliver exceptional support.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain filing systems, format, proofread, and edit documents, and perform calculations.
- Manage multiple projects, prioritize tasks, and meet deadlines.
- Compose clear, comprehensive, and accurate verbal and written communications and reports.
Requirements:
- Advanced training in IT (college/certifications)
- Basic knowledge/understanding of ITSM (ITIL)
- Ability to comprehend complex technical and logical concepts and communicate effectively with technical and non-technical team members.
Preferred Requirements:
- Bachelor's degree in Computer Engineering or related field
- IT Certifications in areas relevant to this role
- 5+ years of production support experience
- 3+ years in supporting commercial insurance applications
- ITIL or other ITSM Certification
Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation, or any other basis prohibited by applicable law.
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