Customer Service Representative
2 months ago
Overview
At Cellular Sales, we're committed to delivering an exceptional customer experience that sets us apart from the competition. As a key member of our team, you'll play a vital role in supporting our sales force and driving business growth.
Key Responsibilities
- Follow up on distributed leads to ensure timely resolution and maximize sales opportunities.
- Generate store traffic and contribute to the market's success by identifying and capitalizing on new business prospects.
- Provide exceptional customer service through phone and text interactions, ensuring a positive experience for our customers.
- Support the sales force by generating sales leads and providing valuable insights to drive business growth.
- Utilize communication scripts to effectively handle various customer inquiries and concerns.
- Conduct research to gather required information and provide customers with accurate product and service information.
- Develop and maintain a thorough understanding of our products and services to effectively address customer needs.
Requirements
- High school diploma or equivalent; college degree preferred.
- Minimum two years of related work experience, preferably in a call center or customer service environment.
- Proficient in Microsoft Office and data entry skills, including 10-key typing.
- Knowledge of customer service principles and practices, with a focus on delivering exceptional customer experiences.
- Business ownership mentality and a positive attitude.
What We Offer
- A competitive salary range of $17-$20 per hour, depending on experience and skill level.
- A dynamic and supportive work environment that fosters growth and development.
- The opportunity to work with a leading wireless industry company that values customer satisfaction and employee success.
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