Ticket Operations Director

4 weeks ago

St Petersburg FL USA, United States Rays Baseball Club LLC Full time

The Director of Ticketing Operations will partner with ticketing leadership to successfully plan and execute ticketing for Tampa Bay Rays home games and non-baseball events. The ideal candidate will have significant experience building complex events in ticketing systems, managing ticket inventory, monitoring and maintaining accurate data, and driving a high-quality customer ticket purchase experience.

Key Responsibilities:
  • Accurately and timely build events in the ticketing system (ProVenue) including game events, price scaling, pricing, ticket inventory, holds/kills, presales, offers, seating manifests, and collection of ticket revenue.
  • Manage and develop ticket operations personnel and day-to-day operations of the department.
  • Analyze and extract data from reports related to ticket sales and financial forecasting, providing executive summaries with key takeaways and recommendations.
  • Work with the Rays primary ticketing partner to continuously audit and improve the customer experience, acting as a direct liaison with and Major League Baseball.
  • Collaborate with Ticketing & Business Analytics leadership on pricing strategy, focusing on maximizing revenue for top events.
  • Ensure that ticketing information is up-to-date and relevant departments are informed of changes that could impact operations.
  • Work with Rays finance on reconciliation of ticket and parking sales and maintenance of auditing procedures, overseeing all financial reconciliation with regard to daily reports, monthly reporting, and event settlements.
  • Research and implement best practices in live events, ticket operations, ticket technology, and MLB authorized ticket marketplaces.
  • Assist with product mix optimization, development, and execution of ticket promotions, ballpark scaling, and general planning for spring training, regular season, and postseason events.
  • Develop working relationships with client representatives and various primary and secondary ticketing partners to assist with ticket setup & reporting.
  • Responsible for ticket system administration and upgrades, scheduling these upgrades with and communicating system changes and new features to internal stakeholders.
Requirements:
  • Bachelor's degree from a 4-year college or university preferred.
  • A minimum of 5 years of experience with (preferred) or substantial experience with a comparable ticketing system.
  • Successful track record in ticket operations, with a preference for candidates with experience working for or with a MLB club.
  • Experience with ticket pricing strategy & managing inventory for high volume, high demand events.
  • Proficient with Microsoft Excel (Pivot Tables, VLOOKUP, etc.).
  • Experience leading, training, and developing a team.
  • Ability to work successfully under pressure and/or stringent conditions while producing accurate and on-time results.
  • Possess exceptional guest services skills with the ability to foster strong working relationships with executives, peers, and team members.
  • Detail-oriented, organized, and excellent verbal and written communication skills.
  • Ideal candidate should be a fast learner, adapt well to change, and thrive in a dynamic and collaborative work environment.
  • Must be able to work home games and other events including weekends, nights, and holidays as needed.

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