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Director of Operations

1 month ago

Miami FL USA, United States Hermès Full time
About the Role

The Operations Director is responsible for overseeing all operational functions, including inventory control, housekeeping, maintenance, and selling service associates. This position is responsible for adhering to P&L budget for all operational areas. The Operations Director communicates, trains, and implements all company policies and ensures compliance. The Operations Director creates efficient processes, sets parameters, and implements directives to support operational efficiency and growth.

Key Responsibilities:
  • Manages shipping and receiving department, assessing actions to be taken with receiving issues, and ensuring the timely movement of merchandise and adherence to all procedural guidelines.
  • Takes part in all managerial responsibilities for the efficient running of the business, including overseeing and validating cash handling procedures, documenting, and reporting to the Managing Director.
  • Ensures the workflow of all after-sales service and craftspeople/tailors, if applicable.
  • Performs and prepares for all inventories and cycle counts, including reconciliations of stock discrepancies, and performs stock adjustments.
  • Liaisons with corporate construction and maintenance department and outside vendors regarding maintenance needs, ensuring the building and store are maintained to company standards.
  • Ensures the functionality of all IT and phone systems by communicating with corporate contacts and securing resolutions.
  • Acts as a liaison with outside vendors for monthly needs and special events.
  • Partners with the Managing Director to manage operational teams and vendors, ensuring appropriate scheduling, training, and coaching.
  • Coordinates and prepares evacuation drills and provides training to the team regarding emergency response preparedness.
  • Responsible for and oversees all operations and after-sales supply orders.
  • Oversees all Staff Sales.
  • Trains staff to ensure compliance with all operational policies and procedures, ensuring policies are thoroughly communicated to all staff in a timely manner.
  • Recruits and maintains an active talent bank for any operational positions.
About You

We are looking for a candidate with a combination of the above attributes and the ability to perform the key functions of the role with or without reasonable accommodations. The ideal candidate will have 5+ years of retail management experience in a similar role, prior experience in a luxury environment preferred. Proficient shipping and receiving experience, excellent computer skills, and proficiency in MS Excel, Word, and PowerPoint are required. Excellent communication skills, both verbal and written, and strong POS and phone systems knowledge are essential. Extensive building maintenance experience and the ability to work well under pressure, multitask with accuracy, and have acute interpersonal skills and a collaborative management style are also required.