Regulatory Compliance Specialist

2 weeks ago

Richmond Heights, Virginia, United States Commonwealth of Virginia Full time

Job Responsibilities

This role is compensated hourly and is structured to maintain an average of 28 hours per week. Please note that this position does not include any paid benefits.

The Commonwealth of Virginia's Department of Professional and Occupational Regulation (DPOR) is dedicated to enhancing customer satisfaction while fostering a skilled workforce. As a Licensing Specialist, you will be instrumental in supporting Virginia's economic growth. Your primary responsibility will be to manage applications and modifications for licensure and certification from both businesses and individuals for the respective regulatory boards.

In this capacity, you will provide essential telephone support and deliver comprehensive and precise information regarding the relevant statutes, regulations, policies, and procedures applicable to your assigned boards. You will serve as a Licensing Specialist for various board sections, including but not limited to Contractors, Real Estate, Barbers and Cosmetology, Architects, Engineers, Land Surveyors, Asbestos, Lead, Home Inspectors, and Wastewater Operators. Although the immediate requirement is for the Contractors section, this recruitment will also address multiple wage positions.

As part of DPOR, your contributions will significantly impact Virginia's economic landscape by assisting qualified individuals in establishing businesses and pursuing careers in their fields of choice. DPOR operates under the Secretary of Labor for the Commonwealth of Virginia, with regulatory boards composed of practitioners and citizens appointed by the Governor, overseeing a range of professions and occupations. Our mission is to safeguard the public by ensuring minimum competency, investigating complaints, and enforcing compliance with state laws and regulations.

Important Note: Please refer to the "Special Instructions to Applicants" for additional requirements for this position. Ensure that you follow the outlined instructions carefully, as failure to include the necessary documentation with your application will result in disqualification from consideration.

Telework Options: This position may allow for limited telework, but it is not a full-time remote position. New hires must complete 90 days in the role before submitting a telework schedule for consideration.

Minimum Qualifications


• Exceptional attention to detail.

• Capability to follow both verbal and written instructions.

• Proficiency in analyzing and comparing information, making informed decisions, and exercising discretion in eligibility assessments.

• Ability to collaborate effectively as part of a team with minimal supervision while managing multiple responsibilities.

• Strong customer service experience with outstanding interpersonal skills.

• Familiarity with computer software applications.

• Competence in preparing written communications.

Additional Considerations


• Prior experience with Microsoft Excel and data entry is preferred.

• Experience in a regulatory environment is advantageous.

Special Instructions

Writing Exercise: Applicants must submit a separate document addressing the following: This position necessitates the ability to analyze and compare information to draw conclusions and exercise discretion in eligibility determinations. In your own words, define this analytical ability, providing specific examples from your career.

When applying, the online system will prompt you to attach this required document. Ensure you attach the correct file, as once an application is submitted with a specific document, you cannot replace it.

Confirmation of receipt will be provided upon successful submission of your application and/or résumé. Check "Your Application" in your account to monitor the status of your application.

Supplemental Questions: You may be asked to respond to position-specific questions at the end of this application. This information may assist in evaluating your qualifications for the role. Failure to respond to any questions will result in disqualification from further consideration.

Veteran Status: If you are a veteran, please provide a copy of your DD214 when applying for this position.

Layoff Policy: If affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form or a Preferential Hiring Form, you must attach a copy of the card with your application or send it before the job posting closes.

Alternative Hiring Process: The Commonwealth encourages individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered, applicants must provide their Certificate of Disability from a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services or the Department for the Blind & Vision Impaired.

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