Service Operations Lead

2 days ago


Houston, Texas, United States Sungrow Power Supply Co., Ltd. Full time
Sungrow Power Supply Co., Ltd. Overview

We are a leading manufacturer of solar inverters and other renewable energy solutions.

Our company values innovation, teamwork, and customer satisfaction.

We are looking for an experienced Warehouse Manager to join our team in Houston, TX.

The ideal candidate will have 5+ years of experience in warehouse operations, supervision, or management, as well as 3+ years of overall experience in a service organization.

A background in solar inverters or other electrical related fields is a plus, and the ability to work with test equipment and hand tools is required.

The Warehouse Manager must possess excellent customer service, problem-solving, decision-making, and analytical skills, as well as effective written and verbal communication skills.

The salary for this position is estimated to be around $90,000 - $120,000 per year, commensurate with experience, and includes a competitive benefits package and employee programs.

Key Responsibilities
  • Manage and lead all direct and temporary employees across all Sungrow Service warehouse operations
  • Prioritize and manage high-priority escalated issues to completion
  • Manage and maintain metrics that track team and/or partner and individual productivity
  • Ensure SLA warehouse performance requirements are clearly identified for each customer and work with the rest of the team to achieve the goal for each service contract
  • Implement and sustain warehouse best practices 5S
  • Establish safety policies and enforce them to prevent unnecessary accidents (Safety, Forklift, etc)
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